Information Technology Program Manager, Professional Services Leader

Joseph DiBenede-o, PMP, SCPM

******@*****.***

508-***-**** ADca, IN 47918

Professional Services Leader

Program and Project Management Professional with extensive global experience across various disciplines including but not limited to: Professional Services leadership, program delivery management, stakeholder and risk management, strategic planning, process improvement, and complex program delivery. Proven ability to generate revenue and establish opera@onal stability to further growth while maintaining cost. Achievement-oriented manager with demonstrated execu@ve capabili@es that extend beyond tradi@onal IT boundaries. Excellent communica@on skills. Core Competencies

Program Delivery Program and Project Management Measurement and Repor@ng Training Development and Delivery Technology Strategy Development Financials and Cost Management Data Center Virtualiza@on Technical Skills

Business Management Systems: Salesforce, SAP, Oracle Commercial SoOware: MS Project, MS Office 365 (Word, Excel, PowerPoint) Methodologies and Standards: PMI/PMBOK, ITILv3

Experience

Dell Technologies, Round Rock, TX Advisory Program Manager February 2020 - April 2024 Program Manager for Fortune 100 Accounts

• Led storage delivery of mul@-workstream program for leading global insurance customer’s secure cloud transforma@on and virtualiza@on program.

• Re-vamped and streamlined resource plan and model, resul@ng in more efficient delivery model.

• Assisted in development of change requests resul@ng in $9M addi@onal revenue.

• Monitored and reported on progress of data migra@ons to stakeholder management team. Dell EMC, Hopkinton, MA Program Delivery Manager, Central US Division April 2017 - January 2020 Program Delivery Manager for region including MI, OH, KY, WV, and Western PA; 17 direct PM reports, 9 onshore and 8 offshore.

• Responsible for PM management, guidance, and annual performance reviews.

• Accountable for fiscal responsibility for my region including bookings, backlog, and revenue management.

• Increased PS revenue 40% for the region.

• Reviewed all professional services deals for region, including pricing, margin, and delivery budget.

• Partnered with resource management to iden@fy the best resources for each project.

• Collaborated with customer service to ensure high customer sa@sfac@on and best prac@ces adherence. EMC Corp, Hopkinton, MA Global Program Manager April 2016 - March 2017 Program Manager for troubled Hybrid Cloud Moderniza@on Program, Leading US Pharmaceu@cal/Retail Chain.

• Assessed status of plajorm migra@on.

• Developed get-well plan and opera@onal schedule and presented to stakeholders to obtain concurrence.

• Streamlined scheduling process and coverage model resul@ng in improved delivery efficiency.

• Monitored and reported on progress of migra@ons to execu@ve management resul@ng in improved CSAT. EMC Corp, Hopkinton, MA Global Program Manager April 2015 - March 2016 Program Manager for DR Program, Leading US hedge-fund Management Company.

• Reviewed status of DR program; performed get-well assessment and gap analysis.

• Led development of infrastructure and applica@on run books for recovery of cri@cal services.

• Created charter documenta@on as a framework to maintain and update DR program. Joseph DiBenedetto, Continued

EMC Corp, Hopkinton, MA Global Program Manager April 2014 - March 2015 Program Manager for Federated Enterprise Hybrid Cloud deployment strategy, US Government Agency.

• Led highly skilled technical team developing rollout strategy for FEHC strategy.

• Served in advisory capacity for subcontractor-client rela@onship.

• Escalated issues to client and EMC execu@ve management for quick resolu@on. EMC Corp, Hopkinton, MA Global Program Manager April 2013 - March 2014 Porjolio and Tac@cal Manager for a global rollout of SRM 3.5 SoOware Suite for US customers.

• Led projects implemen@ng SRM Suite and development of gold standard methodology for global rollout of SRM. EMC Corp, Hopkinton, MA Global Program Manager April 2012 - March 2013

“EDGE” Deployment Program and SAP Business Enablement Program Manager – EMC Americas division.

• Led all work streams within EDGE program; iden@fied possible conflicts, overlaps and interdependencies.

• Drove opera@onal excellence for EDGE program during transforma@on period leading up to SAP go-live.

• Worked with SAP team to ensure changes for EDGE interface were deployed in @me for tes@ng and go-live.

• Managed related Business Change Projects (BCPs) for global deployment to ensure success of SAP rollout.

• Aligned program management taskforce work streams for methodology, roles and responsibili@es. EMC Corp, Hopkinton, MA Global Program Manager January 2012 - March 2012 Implemented several products including VMAX encryp@on, DPA, Watch4Net, BRM, and RSA for Government Agency.

• Worked with EMC and partner resources to implement mul@ple technologies in complex, extremely @ght

@meframe of 13-week schedule, due to security sensi@vity at customer.

• Reported on status to execu@ve management & stakeholders including roll up to state government. EMC Corp, Hopkinton, MA Global Program Manager October 2011 - December 2011 Backup/Restore Services Program for Large IT Service Provider (US).

• Engaged with global customer to resolve data security issues.

• Set up PMO to standardize implementa@ons of BRS solu@ons going forward.

• Met with PMs regularly to get status of all implementa@ons and disseminate program-level informa@on.

• Reported to global alliances team and execu@ve management on program progress. EMC Corp, Hopkinton, MA Global Program Manager June 2011 - September 2011 Disaster Recovery Proposal for Interna@onal Energy Company in Melbourne, Australia.

• Engaged by local delivery management to help troubled program get back on track.

• Set up PMO func@ons streamlining project management, mee@ng aggressive @meline for investment proposal.

• Worked with local EMC management to get PCR approved by customers to relieve Unbilled Revenue situa@on. Professional Affilia<ons

Project Management Ins@tute, 2001 – Present

Lambda Chi Alpha Interna@onal Fraternity, Alumni Advisor, 2020 - Present Valparaiso Customer Experience Advisory Commitee, 2023 – Present Educa<on

Bachelor of Arts (BA), Computer Science Herbert H. Lehman College (CUNY) Cer<fica<ons

Stanford University (SCPM) Cer@fied PMP Cer@fied IT Infrastructure Library (ITILv3) Cer@fied Addi@onal job history available upon request

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