Customer Support Financial Services

TAREK SOLIMAN

Email: ****************@*****.*** Phone: +201*********

Location: Cairo, Egypt

PROFESSIONAL SUMMARY

Customer-focused professional with over 5 years of experience in financial services, customer support, and problem resolution. Proven expertise in handling money transfers, ensuring compliance with financial regulations, and delivering exceptional service. Multilingual communicator fluent in Arabic, English, and French, with a knack for building trust and rapport with clients in diverse environments.

KEY SKILLS

● Money Transfer Operations: Skilled in managing international transactions and ensuring seamless payment processing.

● Customer Service Excellence: Proven ability to resolve customer concerns efficiently and maintain high satisfaction scores.

● Compliance & Accuracy: Proficient in adhering to financial regulations and maintaining error-free records.

● Multilingual Communication: Fluent in Arabic (native), English (B2), and French (B2), facilitating effective communication with diverse clients.

● Problem-Solving: Capable of handling complex issues with a calm, solution-oriented approach.

PROFESSIONAL EXPERIENCE

French Transactions Specialist

Western Union Cairo, Egypt 2019 – 2022

● Facilitated seamless money transfers, ensuring compliance with international financial regulations.

● Communicated effectively with customers in Arabic, English, and French to address inquiries and resolve disputes.

● Achieved consistent accuracy in processing transactions, earning recognition for error-free performance.

Cashier

Maadi Restaurant Cairo, Egypt 2014 – 2018

● Managed cash transactions with precision and ensured end-of-day reconciliation.

● Provided a welcoming atmosphere and resolved customer complaints promptly.

● Trained junior team members on service excellence and cash handling protocols.

Sales Closer Agent

Centro Global Solutions Cairo, Egypt 2020

● Negotiated and closed sales deals with international clients, meeting monthly targets consistently.

● Delivered personalized service by understanding client needs and offering tailored solutions.

EDUCATION

Bachelor of Arts in Archaeology

Cairo University Cairo, Egypt

CERTIFICATIONS

● Google Data Analytics Certificate (2024)

● Virtual Assistant Course (Ongoing) – ALX

ACHIEVEMENTS

● Recognized for maintaining a 98% customer satisfaction rate in previous roles.

● Successfully resolved high-pressure client disputes, reducing escalations by 30%.

● Received accolades for cross-department collaboration during peak business periods.

LANGUAGES

● Arabic: Native (C2)

● English: Advanced (B2)

● French: Intermediate (B2)

INTERESTS

Financial services, customer experience improvement, and cross-cultural Communication .

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