Administrative Assistant Customer Service
Resume:
Sharon Lubbe
********@*****.***
Seasoned Patient Service Representative Expert in streamlining appointment scheduling and elevating reception management, I am recognized for upholding HIPAA standards and enhancing patient confidentiality. My customer service excellence pairs with diligent insurance verification skills to deliver top-tier patient support.
9/2022 to present Virginia Ear Nose & Throat Mechanicsville, Virginia
Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
Scheduled appointments and assisted with referrals.
Verified patient information to ensure accuracy prior to appointment check-in.
11/2021-9/2022 Commonwealth Radiology Richmond, Virginia
Administrative Assistant
Maintained files and filing, keeping sensitive information confidential.
Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
01/2020-09/2021 Virginia Interventional Associates Richmond,VA
Administrative Assistant
Schedule appointments for multi-disciplined facility.
Coordinate care with outside facility.
Familiar with Greenway, EPIC software.
01/2018-12/2019
Dermatology Center of Williamsburg Williamsburg, VA
Administrative Assistant
Maintained files and filing, keeping sensitive information confidential.
Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Compiled and entered data into various databases to ensure accuracy and completeness.
Screened incoming telephone calls, routing to appropriate personnel.
Allergy Partners of Hampton Roads Newport News, Virginia
Obtained authorization for referrals and diagnostic testing using proper documentation.
Adhered to HIPAA regulations when handling confidential patient information.
Coordinated and processed patient referrals with precision, detail and accuracy.
Scheduled patients, notifying of appointment date, time and location.
Accepted phone calls from referral sources, patients and third-party payers.
Island Dermatology Amityville, New York
Front Office Supervisor Island Dermatology
Coordinated with other departments within the hotel regarding day-to-day tasks and special requests made by guests .
Resolved customer complaints in a timely manner.
Managed front desk operations, including check-in and check-out procedures and guest services.
Provided excellent customer service to guests and visitors.
Analyzed front office data to identify opportunities for improvement.
Education Summary:
Hunter Business School Levittown, New York
Administrative Medical Diploma, Graduated 2003
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