Customer Service Project Manager

Kevin McLain

** ****** **** ** • Scottsboro, AL *5768

Phone: 256-***-****

Email: ***********@*****.***

SUPPLY SKILLS SUMMARY

·Over 14 Years’ experience in an office supply Store

·Microsoft Outlook, Excel, and Word

·Uploading and attaching e-mail’s

·Obtaining Quotes

·Check out Customers

·Box Merchandise

·Process Orders

·Fax

·Copy

·Customer Service

·Sales

·EJE

·Project Manager

WORK EXPERIENCE

Key accomplishments

Multiple kudos calls

Sparklight March 2022-November 2022

Took inbound calls from customers and troubleshoot their internet, phone, and TV service

Key Accomplishments:

Multiple kudos calls

NRTC November 2022-March 2023

Product Team: Helped install SecureIT software on computers among other products and services. Helped Troubleshoot their SecureIT or whatever else that they needed.

Key Accomplishments:

Multiple Kudos Calls

United Steel Fabrications March 2023-Present

Sales

EJE Software

Project Manager:

Helped sell the jobs. Put materials into EJE Software to nest and estimate and made proposals. Helped Project manage Steel jobs

Alabama Industries for the Blind Huntsville, AL (Redstone Arsenal)

Clerk 40 hours per week• March 2003 – Present

Customer Service is my number one goal. Check out Customers. Box up Supplies. Load up Customer Car. Manage a Satellite Store which consists of Gathering Quotes. Processing Orders. Checking out Customers. Stocking Shelves. Research a particular product for a customer. Memorizing NSN’s (National Stock Number). Using Microsoft AX. Obtaining the End of the day Reports and filing them. Scanning documents such as receipts and invoices. Lock up Satellite Store and open up Satellite Store. Solve problems for management. Received merchandise from the back door. Helped with deliveries.

Key Accomplishments:

Blind Worker of the Year in 2013

•Excellent Customer Service

Piggly Wiggly Scottsboro, AL Clerk and Front Office Part Time• Dec 1997 – Dec 2001

Bagged Groceries. Checked out Customers. Counting Teals. Open Safe. Swept Store. Spot Mopped.

Key Accomplishments:

Employee of the month twice

EDUCATION

Graduated From Skyline High School in 2001

Business Degree from E.H. Gentry Technical Facility in Talladega AL from the Alabama Institute for Deaf and Blind in 2002

Government Security Clearance

NACI Investigation performed by the Space and Missle Defense Command

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