2 5 Endpoint Security
Resume:
Francis Matthew Gilbride
Scappoose Or, 97056
Phone 702-***-****
*******@*****.***
Summary
A highly creative and flexible IT Professional with 30 years of experience in both large corporate and small group environments.
Technical Skills
Expertise with Software:
Microsoft Windows (7,8,10,11,Server 2003, SBS 2003, 2008, 2008SBS, 2008R2, 2012, 2012R2, 2016), Kaseya RMM, Redhat Linux, Suse Linux, Ubuntu Linux, Solaris (2.5.1-8), Win95/98/ME, Windows XP, Windows Vista, Windows 7, Windows 8.1, Veritas Netbackup, Veritas Backup Exec, Symantec Backup Exec, MS Office, McAfee Antivirus, McAfee Groupshield, McAfee Webshield, Postfix, Sendmail, Webmin, SpamAssassin, Snort (IDS Systems),Symantec Corporate Antivirus/Antispam, Symantec Endpoint Security, MS Exchange (2000, 2003, 2007, 2010) Connect Wise, Astirx phone systems, Citrix Xenserver, Freenas, Autotask, VMWare (4.x-5.x), VMWare Horizon, Kaspersky Antivirus, Storagecraft, Appassure, Hyper-V, Ringcentral, Prolaw, VNC, Quickbooks, Office365, Allworx
Hardware:
Allworx, Sophos, Unifi, Dell Raid system, Dell Servers, Juniper Firewall, Sonicwall Firewall, Sonicwall Email Security, Sonicwall CDP, Cisco Routers, Cisco PIX firewalls, Dell Managed and Unmanaged Switches, Compaq Servers, HP Servers, PC, Laptops, Tablets (Ipad and Android), Smartphones (iPhone and Android) CAT5 Network wiring, Lucent phone systems, Netscreen Firewalls/VPN, Audix, Enterasys Matrix switches, Sun workstations, Sun Enterprise Servers, Compaq Raid units, Fax machines, most laser and inkjet printers, most wireless router/access points.
Working Knowledge of Software:
Quotewerks, HTML Authoring, WinFax Pro, MS Project, Oracle,
Medical Manager, Facets, Peoplesoft, Word Perfect, ABC Flowcharter, Lucents Centre Vue, Unix Shell scripting, C, C++, Perl, Peachtree, Exchange 2007
Hardware:
Netapp Raid units, Sun Raid units, Xiotech Raid Units, APC Power distribution systems
Certificates of training
Cisco SMB Engineer
Microsoft Exchange Administration and Support
Microsoft Updating skills from NT to 2000
Microsoft Networking
Netscreen Firewall and VPN administration
Sonicwall Firewall/VPN client
Lotus Notes and Domino Administration I & II
Allworx Certified Te
Achievements
Planned and migrated from hosted MSP monitoring solution to Kaseya RMM system.
Installed and implemented Kaseya systems. Created monitoring, alerting, remote procedures for all client systems. Created and managed client based patch management processes and procedures.
Implemented and managed migration of clients from old Tape Backup to Disk based backups with off site cloud backup replication.
Was instrumental in development and implementation of one of the first private cloud systems for the SMB market
Assisted clients in cost savings of up to 80% by use of private cloud for hardware systems
Established safe and secure offsite data redundancy for client backup images to ensure data redundancy
Worked in creating quick recovery systems using client data images to allow both on site and off site virtual machine recovery, thus limiting system down time to minutes instead of hours or days
Managed growing IT services staff in active and growing market
Researched, Developed, and implemented Linux-based IP phone system for company, saving 35K+
Determined, managed, and implemented Web-based mail solution saving the company 45K+
Decreased company SPAM by more than 85% through several means, including Content filtering, Bayesian filters, and email scoring.
Exceptional ability to access and determine appropriate software for management and control
Track record of being able to perform difficult migrations while keeping most services available
Increased end user satisfaction by implementing extensive QA testing, satisfaction surveys, and improved training programs
Converted de-amortized assets into profits ranging from 30K to 300+K
Work Experience
2022-2025 Helpdesk Support Specialist, HarlinITS, Longview WA
Provided support for core business infrastructure to Various office subscribers.
Performed entire site installation services for clients, including phone, and PC/server installations.
Supported large number of client sites both remotely and on-site while keeping Customer experience levels high
Maintained and supported key client and business systems.
First responder for client issues and management of issue till completion or escalation due to severity.
Performed all support tasks for client businesses
2019-2022 Systems Administrator, UtilizeIT, Longview WA
Provided support for core business infrastructure to Various office subscribers.
Performed entire site installation services for clients, including phone, and PC/server installations.
Supported large number of client sites both remotely and on-site while keeping Customer experience levels high
Maintained and supported key client and business systems.
First responder for client issues and management of issue till completion or escalation due to severity.
Performed all support tasks fo client businesses
2015-2019 NOC Engineer, Mosaic451, Las Vegas NV
Provided 24/7 coverage of client systems and network devices
Managed and upgraded network and system devices as needed. Provide support with outside vendors when dealing with network or service outages ensuring client service restores as quickly as possible
MIgrated client business vm systems form local to cloud based and setup network access ands system alerting in cloud.
Maintained and used in house ticketing system in conjunction with external support units to ensure maximum client uptime maintaining 99.9%+ uptimes for majority of clients.
2011 - 2015 NOC Supervisor, Advanced Legal Systems, Las Vegas Nevada
Managed team of NOC personnel providing Tier 1, 2 and 3 support to clients
Provided Tier 1, 2, and 3 support for laptops, desktop, and servers for MSP clients
Provided Tier 1,2, and 3 support for all internal users and servers
Managed all patching for internal and MSP systems
Managed and deployed Kaseya MSP management system
Managed Client backup to disk to cloud backup solution
Provided on site server support to clients hosted at SwitchNAP
Supported all client business software, devices, and users
2009 - 2010 Lead Engineer, Gcloud3 LLC, Las Vegas Nevada
Developed one of the first Private Cloud systems for the SMB market place
Developed Virtual firewall/SAN system using low cost, easily available hardware setup up in a highly redundant system
Developed and implemented safe and easy to use off site San storage system for backup images of client systems
Installed and maintained multiple private virtual cloud systems at client sites
Provided on going support for all virtualized systems in the private cloud networks
2003-2009 Senior Network Engineer/Field Manager, Neteffect Networks, Las Vegas, NV
Assisted company is growing client base from approximately 20 clients to more than 60.
Managed day-to-day technical operations, scheduling, and client service issues.
Assisted in transition from standard client service to MSP business model
Recovered extensive data lose due to hardware failure, saving client profitability
Over saw and managed multiple site and services migrations in minimal time, allowing continued client operations without affecting profitability
Provided complete IT support for client sites
2002-2003 Senior Technical Analyst, Sapphire Technologies, Woburn, MA
Determined, implemented, and managed web-based email solution for all company consultants. Was able to save the company 45K+ by using OSS.
Planned, implemented, and managed all anti-SPAM efforts leading to a 65%+ drop in SPAM to the company and saving countless man hours and funds.
Determined, implemented, and managed migration from Symantec Antivirus products to McAfee Anti- virus defense suite, resulting in a 99.9% increase in anti-virus security and preventing over 40K virus incidents.
Found, implemented, and managed intrusion detection system (IDS) that was key in both finding and helping secure any security breaches or holes on the network. Directly led to shutting down code red incident and attempted spammers.
Introduced GNU/Linux as a cheap, safe alternative for IS needs.
Managed and migrated all backups leading to the move of all backups to an online offsite provider, saving 10K in tapes and lost man hours.
Played key role in all security and patching. Drastically improved both external and internal network security.
Supported and managed 36 remote sites.
1998-2001 Senior. Systems Administrator, Oak Technologies Imaging Division, Woburn, MA
Migrated Novell Netware servers to NT while keeping one hundred percent uptime and availability of all data.
Migrated division from Microsoft exchange and CC: Mail to Lotus Notes.
Maintained a 99+ percent uptime on all IS/IT servers.
Worked as team to research, obtain and implement Intel Landesk on a division wide basis to increase support as well as asset management.
Wrote manual for all end users pertaining to Audix phone and voicemail systems.
Provided key role in recommending software and hardware purchases corporate-wide.
Played a strategic role in asset rollover, allowing the company to make a large charitable donation of computer hardware to the Boys and Girls club, as well as make a profit from the sale of devalued equipment.
1998 Projects and Deployments Coordinator, Contractor, BC/BS of WNY, Buffalo, NY
Reduced new PC roll-out backlog from 8 months to 1 month in 2 months time.
Managed the key team of three who were instrumental in on-time PC roll-outs.
Provided end user support of core business infrastructure.
Assisted in the implementation of LAN/WAN upgrades, including the installation of IBM ATM switches and Citrix Metaframe software.
Provided real-time support to all core business areas allowing the company to maintain and increase productivity.
1997-1998 Hardware and Software Specialist, SofTech Medical Services, Buffalo, NY
Provided support for core business infrastructure to Medical office subscribers.
Performed entire site installation services for clients, including phone, networking, and PC/server installations.
Supported over 70 client sites both remotely and on-site while keeping company business expenses low.
Maintained and supported key client and business Unix servers.
Primary technician for the install of all client hardware and software for PCs and Unix servers.
Performed all server administration tasks for client servers.
1996-1997 Desktop Implementation Analyst, Contractor, Praxair; Buffalo, NY
Increased end user satisfaction in new laptops by over 80 percent by implementing a more vigorous quality assurance program.
Conducted training of roll-out staff as well as instructed several updating skills sessions.
Conducted end user satisfaction surveys to improve implementation and roll-out response and end user relations.
Personally installed, configured, and tested more than 1k Windows NT workstations for the roll-out, as well as performed QA on an additional 2k+ workstations.
Coordinated roll-out of NT workstations to end users.
Managed a team of 4 personnel responsible for the roll-out of Windows NT company-wide.
Provided support for all new roll-out equipment provided to field technicians and sales personnel.
1994-1996 Computer Operator/Assistant SysAdmin, MIS Dept., RMA; Sioux Falls, SD
Supported and maintained all core business applications and services.
Monitored and supported core business servers to ensure productivity.
Played key role in allowing the completion of several national and local phone surveys by the call staff.
Upgraded existing networking to standard at a savings to the company of over 50k.
Education Dakota State University, Madison, South Dakota; 1994-1996
Major: Computer Science; English
Minor: Public Speaking, Computer Graphics, and Contemporary Rhetoric
US Army School of Communications; Telecom Repair, Ft. Gordon, GA; 1992-1993
Basic and complex electronics diagnostics and repair
Training in use of both standard and non-standard testing devices
Network wiring and maintenance
Advanced telecommunications training
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