Operations Manager Information Technology

Stephen M. Baker *********@*******.***

**** * ****** **, 520-***-****

Sierra Vista, AZ 85650

Career Summary

Experience

30+ years

Provide vision, strategies, management and solutions necessary to pursue, win and execute new business in an ever increasingly complex and competitive marketplace. Program and project management, including all types of contract vehicles managing numerous complex programs/projects ensuring goals, requirements, and outcomes are defined and met, appropriate resources are allocated, monitoring teams’ performance to ensure in accordance with milestones and company’s governing standards are sustained throughout the entire process; organically growing existing program work.

Designed and implemented PMOs, methodologies and processes to manage large Portfolios of programs and projects ($100M+ per annum).

Capture management experience as lead and support; providing win strategy, strategic teaming, team negotiations, proposal support, BOE input, and pricing, including IDIQ contracts TO pursuit.

Ability to establish close relationships with team and clients, gaining trust and insight to speak to their needs/expectations, transitioning solutions into comprehensive offerings and meeting expectations.

Security Clearance Top Secret/SCI Nov 2021

Education

Master of Telecommunications University of Denver, Denver, CO

B. S. Technical Management/Minor in CS Regis University Colorado Springs, CO Masters Certificate in Multimedia Marketing Full Sail University, FL

USA Sergeants Major Academy.

Experience of last ~20 years 2005 to Present

Blue Feathers Businesses, LLC 2024 to Present (Native American Owner)

Program Operations Management & BD Consultant/Owner operator of a small Native American owned consulting business focused in Operations and Capture Management. Provide Senior Executive consulting services to DoD contractors in the following areas: capture management, solutions architecting, program management, designing and creating PMOs, and program management methodologies, business development, risk management techniques, pipeline generation, proposal preparation, capture strategies, pricing and teaming expertise. Significant experience with IDIQ contracts. Experienced in Army IT infrastructure and technologies, NETCOM, and ISEC. Capture manager for IMCS IV (1B$) resulting in award both prior and post protest. Extremely experienced in the Army contracting culture including Army Cyber needs.

Deputy PMO/Sr Operations Mgr AITC, LLC (SB) 2020-2024

Designed and initiated a new PMO office in Sierra Vista (Ft. Huachuca), AZ. Led and wrote two of three sample tasks for TEIS IV (1B$) IDIQ resulting in an award. This PMO executes two large IDIQs often conducting multiple TOs/TOPRs bids simultaneously (high ops tempo). Authored many ISO 9001 policies. Authored numerous operational handbooks, policies, processes and procedures for conducting operations. Designed the format and presented the PMO financials to senior management.

Blue Feathers Businesses, LLC 2020 to 2020

Please see above. During this time period I provided the full cycle capture for the IMCS IV IDIQ resulting in a win ($920M ceiling) in both the 1st round of awardees and the 2nd round post protest. I answered the ENs successfully as part of the 2nd award process. AITC then brought me as a full time employee for contract execution.

COO Woodbury Technologies, Inc (SB) 2018 to 2020 Oversaw all corporate operations including Contract Management, Business Development, HR and CMMI Srvs maintenance. Responsible for P&L and budget. Instituted a PMO. Weekly and monthly status review of all contracts. Reviewed all pricing on bid and proposals. Wrote and approved teaming agreements and subcontracts. Rebuilt the CMMI processes wrote the plans to enable execution. Essentially provided the design, plans to/and implement business strategies, other plans and procedures. Set comprehensive goals for business growth and success, established KPIs. Wrote and established policies and procedures that promoted the company culture and vision. Often performed Solution’s Architect for bids. Oversaw daily operations and supervised the executive staff. Based on my experience in cyber security I focused a new business line for RMF opportunities. I performed the capture and successfully led the successful win of 3 RMF contracts. Company was sold to Rylex, Inc. I stayed on for the transition.

21st Sentry Inc 2018 to 2018

(Native American Owner)

Same consulting narrative as Blue Feathers Businesses described above.

Program/Project Management Operations CACI 2015 to 2018 Principle in developing the CNOMS and USARCC-C technical and business bid and capture strategy preparatory to the RFP. Proposal writing for various opportunities, e.g. AONS assisting as a solution architecture. A short sojourn into the crypto industry as a KMI senior instructor for the new DoD KMI system; preparation for transition from LCMS to KMI. Senior Logistics Analyst reviewing, preparing complex spread sheet analyses for Army COMSEC equipment, funding, quantity, and trends. LORA expert. Mined and analyzed data from Army’s large logistics DBs.

Executive Operations/Manager & BD Consultant 21st Sentry Inc 2012 to 2015

Same consulting narrative as Blue Feathers Businesses described above.

Senior Program Manager General Dynamics Advanced Imagery Systems 2011 to 2012 General Dynamics Advanced Information Systems' Senior. Program Manager managing the Advanced Technical Exploitation Program (ATEP) IDIQ contract for the National Air and Space Intelligence Center (NASIC) IDIQ. Efforts were direct support of national priorities, including the Overseas Contingency Operations and missile defense. Task order driven contract. Tasks provided various technical services, around-the-clock intelligence analysis, software development, engineering, physics expertise, and sensor exploitation research and development of space-based and airborne sensor data. Redesigned the PMO into a Project Portfolio and Proposal management structure producing new efficiencies, increasing program’s overall cost effectiveness. Established risk identification, risk containment, and mitigation techniques to reduce operational/financial impact to program and senior management goals. Developed capture strategies to effectively respond and win a large percentage of over 70+ RFPs each year. Won all yearly recompete task orders (~ 30); established a new task order win record of 74%; total revenue of $26M ($4M+ new business increase). The program was a highly complex and dynamic environment, very high op-tempo. Exceeded all financial goals icreasinng sales by 26% within 8 months. Types of task orders were T&M, CPFF, FFP, etc. Managed 24+ projects some of which applied EVM. Software development task orders via AGILE methodology. Submitted 40-50 proposals a year. Wrote many classified proposals for task orders.

21st Sentry Inc 2009 to 2011

Same consulting narrative as Blue Feathers Businesses described above.

VP/Business Process and Development Mission1st Group (SB) 2008 to 2009 Directed business development, capture management execution and process building. Increased orders by $7M in new revenue within one year from a $17M baseline. Principal efforts were focused in building and establishing a viable business capture process that identified and led to successful captures. Designed a PMO (Project Portfolio Management) structure and associated processes. Authored a Program Manager handbook, Risk Management handbook, and company’s business plan for pursuing new business and developed numerous processes for ISO 9000, CMMI certifications. Provided the company’s senior capture management for major thrust bid efforts including costing and pricing; created the business processes for Bid and Proposal activities. Led and produced numerous technical responses to government RFPs. Senior solutions Architect.

VP/Program Manager NCI Information Systems (SB) 2004 – 2008

Directed operations and business development in the US Southwest. Led the successful capture and acquisition and management of TEIS II ($802M IDIQ). ISEC TEIS II contract supports Army’s worldwide Information System engineering services. Designed, implemented, and managed a robust Project Portfolio Management PMO creating a highly successful proposal management process that provided a 10 day start to finish proposal mill. Note: Contractually, a mandatory viable response was required for all RFPs (over 100 RFPs issued per annum). Captured $180M worth of task orders with a $120M in options (total $300M) over three years. Managed 30+ projects simultaneously some of which were OCONUS, approximately 250-300 personnel. Bid won, developed and provided the Program Manager duties for the Army Golden Master (AGM) contract which provides the US Army its standard desktop O/S, applications and related server software. Executive capture manager for numerous other major thrust programs, $100M+. Executive and technical lead for successful capture of ITES 2, a $20B IDIQ and the NETCOM. Executive duties included developing budgets, creating pricing models, corporate level briefs to senior management, developing business, planning strategies, customer shaping, subcontract negotiations, providing personnel staffing methods, meeting revenue goals, budgetary projections and full responsibility for P&L. Senior solutions Architect.

CSM (74Z/25Z) Army National Guard, AZ 1997 – 2008

Command Sergeant Major for the AZ National Guard Joint Task Force. (Concurrent Employment in the Arizona National Guard, Joint). Worked in General Staff and provided direction for enlisted personnel. Served as the senior advisor on enlisted matters to CG. Provided designs and implementation solutions for mobile communications in support of emergency operations and "Fly- away" Packages; strategic planning for the advent of a pandemic outbreak (Bird-Flu). Deployed by order of President from Mar 1999 – Feb 2000. Served as Task Force Falcon (Rear) G6, 1st ID at Camp Able Sentry (CAS), Skopje Macedonia and assisted G6 forward in Camp Bonsteel Kosovo. Responsible for all telecommunications, IT and computer networks in and out of Camp Able Sentry (CAS) including the links to USA, Europe, Kosovo, NATO, and the UN. Assisted in design of the Tactical Operations Center (TOC) US Army operations in Kosovo. Additional duties included supporting and directing Base Operational Duties as part of the General’s staff at Camp Able Sentry.

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