Customer Service Advocate
Resume:
ROSA PADILLA
CUSTOMER SERVICE ADVOCATE
CONTACT PROFILE
***********@*****.***
Efficient customer service advocate with 25+ years’ experience in the hospitality industry. Used to working in several high-volume establishments. Seeking to use high-level guest service skills, excellent food order recall, and the ability to serve multiple tables at once to become a valued waiter.
SKILLS EXPERIENCE
Server
Cashier
Quality Control
Inventory Control
RF Scanner
Janitorial
Communication
Strategic thinking
Staffmark (Hidden Valley Manufacturing)- Wheeling, IL Warehouse Associate
July 2023-May 2024
Packed product to boxes and palletized accordingly. Performed monthly inventory according to guidelines. Reviewed shipments for the day and printed order receipts. North Shore Hospital- Glenview, IL
Cafeteria Lead
March 2019- June 2023
Customer Service (Answered questions for patients, employees and guests)
Supervised cafeteria aides and sanitation specialist Completed quality assurance checklist ensures adherence to standards.
Programmed cash registers. Cashier duties as needed. Line Cook as needed.
Harbor Chase of Long Grove- Long Grove, IL
Server
Jan 2018- March 2019
Efficiently served food and beverages to tables for restaurant style service.
Accurately provided information about the meal presented. This includes offering suggestions and/or answering questions upon request.
Removed dishes both during and after the meal efficiently. Wash and set up tables according to rules of etiquette, including clean linen, silverware and glassware.
EDUCATION
Comercio Durango
Class of 1982
Business Administration
Completed all side work before, during and after meal service efficiently.
Deliver food to the resident ensuring quality dining experience through the entire process.
Jewel Osco- Buffalo Grove, IL
Deli Associate
March 2013- Jan 2018
Prepared, finished, and replenished product in the service deli and pre-pack department as necessary.
Cleaned all department utensils, equipment, merchandising tables and cases, food preparation surfaces, floors, doors, walls and storage areas according to sanitation schedule and standards. Takes customer orders at the deli counter, slices, weighs, dates, wraps, and prices/labels all products.
Participate in the preparation of salads, sandwiches, rotisserie chicken, fried chicken, fried fish and other responsibilities. Friendship Senior Options- Schaumburg, IL
Server
March 2008- Jan 2013
Interact with senior residents and guests, take and deliver food orders in a timely manner following company standards, and ensure everyone was happy with their meal
Work with kitchen staff, assist with bussing and resetting tables, remove dirty dishes, dispose of trash and restock inventory as needed.
Perform side work duties as assigned.
Addolorata Villa- Wheeling, IL
Server
February 2002- March 2008
Deliver restaurant style dining services with a hospitality focus Help residents who have special requests
Worked as team to keep the dining room clean and inviting Stock Inventory as needed.
Alden Long Grove Rehab- Long Grove, IL
Server
January 1999- February 2002
Helped create a great dining experience; build relationships with residents; and consistently deliver the service a guest would expect in their favorite restaurant.
Directed residents to their tables, present menus, suggest dishes and assist in drink selection
Communicate specific resident orders.
Complete all dining room opening and closing duties as established.
Covenant Living- Northbrook, IL
Server
May 1994- December 1998
Serve resident meals in a timely manner and reset tables for next meal
Serve room trays as needed for meals
Cleanliness, sanitation and organization
Responsible for adhering to food quality, appearance and presentation standards always
Set tables and maintained workstations in proper order Take orders, provide service and requested items both graciously and courteously
Answer pertinent questions about menu items
Clear dishes from tables during and after meal service and bus tables.
Reference Upon Request
Contact this candidate