Customer Service Representative

AALIYAH CASTILLE

*** *'Neil Pointe Apartment B*** Columbia, SC 29223 803-***-**** ***********@*****.*** Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

• Customer Service

• Problem-solving abilities

• Active Listening

• Critical Thinking

• Data Entry

• Call center experience

• Computer Proficiency

• CRM Software

• Salesforce CRM

• Call Metrics

Customer Service Representative, 09/2023 - Current TRANE TECHNOLOGIES – Columbia, SC

Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Respond to customer requests for products, services, and company information. Customer Service Representative, 05/2022 - 09/2023 BOMAG Americas, Inc – Ridgeway, SC

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Shift Supervisor, 08/2021 - 10/2022

KFC – Columbia, SC

• Completed store opening and closing procedures and balanced tills. Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

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• Responded to and resolved customer questions and concerns.

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. High School Graduate Diploma: 06/2022

Westwood High School

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

• Perfect Attendance

• NSHSS Scholarship

• Honor Roll

• Excellent ability to focus on working efficiently across a multitude of tasks

• In depth knowledge of inspecting products in order to maintain quality and productivity standards

• Functional know-how of operating manual material handling equipment

• Solid knowledge of completing paperwork and maintaining a clean and neat work environment

• Able to lift over 50lbs

• Ability to stand and walk for extended periods of time

• Outstanding physical dexterity

• Able to bend and stoop and work in adverse climatic conditions Tameka Irby, 803-***-****

MAJORSTRENGTHS

PHYSICALCAPABILITIES

EMERGENCYCONTACT

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