Technical Support Field Service

Jasin C. Gibson

*****.******@*****.*** 732-***-****

* ***** **., ********, ** 08873

Certifications:

● CompTIA A+

● ISC2: Certified in Cybersecurity (CC)

● Hewlett Packard: Workstations, HP APS, LaserJet and DesignJet series

● Compaq ACT: Workstations, servers, and storage works

● Xerox: Hardware and Digital Imaging

● Comprehensive Vendor Certifications: Possess a wide array of vendor specific certifications. Details available upon request during the interview.

● CCNA: In progress.Security+: Inprogress.PCEP: Inprogress Technical Proficiencies:

● Operating Systems: Windows 95 through Windows 10.

● Software: Microsoft Office, 365, Teams, Print Management.

● Device Management: Scan 123, Windows Mobility, Ground Control, Zebra Utility, Auto Stage.

● Task management tools: ES Mobility, Service Now, First Choice, Workday. Professional Experience:

Senior Service Engineer & Team Lead NCR Voyix March 2019 – February 2024 Field Service Analyst Macy’s Inc. March 2017 – March 2019

● Oversaw site services for 8 Macy’s and Bloomingdale’s stores and logistics centers, supporting over 600 end-users.

● Installed, upgraded, and supported Meraki and Cisco switches, POS systems, communication devices, and printers.

● Managed project execution, scheduling, and contractor supervision.

● Provided comprehensive technical support to store and site management.

● Owned asset logistics, including ordering, shipping, and receiving parts and executing warranty returns.

● Opened, closed, and migrated stores and logistics sites including access points and network infrastructure, project coordination, and installation.

● Migrated Rolm phone systems to Cisco Voice Over IP (VoIP) systems.

● Macy’s Technology outsourced site services to NCR in March 2019 – responsibilities largely remained the same but with expanded store and site ownership.

Senior Field Engineer / Territory Manager Lanceor Service & Repair March 2003 – March 2017

● Specialized in troubleshooting and maintenance of computing and digital imaging equipment.

● Managed client relations, service scheduling, and inventory for major financial institutions.

● Mentored junior engineers and managed service territories effectively. Computer and Network Technician / Service Manager Excalibur Systems, Inc. July 1999 – March 2003

● Led network upgrade projects, including infrastructure installations and technical evaluations.

● Managed a technical service team, overseeing hiring, compensation, and performance reviews.

● Provided comprehensive technical support and advised clients on hardware acquisitions. Over 25 years experience in this field, willing to discuss previous experience at time of interview. Education:

● Somerset County Technical Institute: Certified AutoCAD Draftsman

● Xerox Training Center: Certified in Basic Electronics Troubleshooting Personal Achievements, Hobbies, & Interests:

● Martial Arts: 5th-degree black belt in Nagasu Ryu Jujitsu, 2nd-degree black belt in Krav Maga

● Senior Fight Choreographer at New Jersey Renaissance Kingdom (NJRK)

● Outdoor Activities: Hiking, Skiing, Longboarding

● Co-Founder & Operator of “Scrap’s Nest” a Local Animal Rescue o Successfully led a community-based animal rescue operation for over a decade. o Coordinated rescue efforts, rehabilitation, and adoption processes for various animal species. o Fostered community engagement and volunteer participation to support animal welfare.

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