Application Support Engineer

NAVYA SURENDRA SHETTY

Irving, TX ***** : 804-***-**** : ****************@*****.***

EDUCATION

Srinivas Institute of Technology Mangalore, India

Bachelor of Engineering, Computer Science Engineering Jun 2019 Courses: Data Structures, Object Oriented Programming with Java, Computer Networks, Data Mining, Operating Systems, Unix and Shell programming, C, Python, Web technologies, Software Testing, Database Management Systems, Software Engineering. PROFESSIONAL EXPERIENCE

Systems Engineer Intern Aug 2018

CloudE Mysore, India

• Design, develop, and implement web portal features that support seamless interaction between trainees and trainers, including messaging systems, discussion forums, feedback mechanisms, and scheduling tools.

• Provide ongoing support and troubleshooting to resolve any issues that arise, ensuring smooth operation of the portal.

Application Support Engineer

YT Software, Bangalore, India Jan 2020 - Mar 2021

• Monitor the CRM application to ensure it’s performance, availability, and reliability.

• Perform routine checks and maintenance tasks to prevent issues and ensure smooth operation.

• Provide L1 support to users experiencing issues with the CRM application.

• Troubleshoot and resolve basic technical problems related to the CRM system.

• Escalate complex issues to L2 and L3 support when required.

• Log and track incidents reported by users using the designated ticketing system.

• Document incident resolutions and update knowledge base articles.

• Monitor and manage scheduled batch jobs for the CRM application, ensuring timely execution and completion.

• Validate batch job outputs and ensure that they meet business requirements. Application Support Engineer

YT Software, Bangalore, India Jun 2022 - Dec 2022

• Assist in configure and customization of CRM application based on user requirements and business needs.

• Develop, maintain, and optimize shell scripts to automate routine tasks and processes.

• Create and Manage scripts for system monitoring, data extraction and job automation.

• Support the deployment of application updates and patches.

• Help with data entry, data import, and data export tasks within the CRM system.

• Assist in maintaining data accuracy and integrity within the CRM database.

• Communicate effectively with end users to understand their needs and provide appropriate solutions.

• Troubleshoot and resolve issues related to batch processing and data integration.

• Investigate and diagnose errors of failures in batch jobs and implement corrective actions. TECHNICAL SKILLS

• Programming: SQL, Core Java, Python

• Web Development: HTML5, CSS, JavaScript, jQuery, XML, HTML, Node.js

• Software & Services: Git, Eclipse, MS Excel, JIRA.

• Operating System Tool: Windows, Linux

PROJECTS

Online Examination Portal:

Platform: Wamp server and supported browser using PHP. Description: The project is to build an online examination portal that contains login page, registration page, exam space and result shown.

MYNIMA app:

Platform: Android Studio

Description: Project is to build a messaging application that involves additional features such as auto response, offline status etc.

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