Customer Service Representative

MG MARTHA GODOY

Harrisonburg, VA ***** 540-***-**** **********@*****.***

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PROFESSIONAL

SUMMARY

Experienced and careful Transportation Driver with excellent driving and customer service.

WORK HISTORY WAREHOUSE WORKER 05/2021 to 12/2022

Walmart Distribution Mt.Crawford Va

Loaded, unloaded, and moved material to and from storage and production areas.

Checked packages and merchandise for damage and notified vendors. Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

TRUCK DRIVER 01/2019 to 02/2021

Wholesome Foods Edinburg, VA

Improved on-time delivery rates by effectively planning and executing efficient driving routes.

Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.

Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.

TRANSIT BUS OPERATOR 05/2016 to 11/2018

Harrisonburg Transit Harrisonburg, VA

Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness. Operated with safety and skill to avoid accidents and delays. Provided passenger assistance, collected fares and offered schedule and route information.

Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.

I completed my training in class and on the field to obtain my Class B License

Transported customers to and from JMU Campus and Harrisonburg VA Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

I was recognized 2 yrs ina row with SAFETY Certificates BOTTLE INSPECTOR 07/2014 to 10/2016

Adams & Garth: Graham Pkg. Harrisonburg, VA

Streamlined workflow for increased efficiency, implementing organizational strategies.

Maintained high level of accuracy in inspecting bottles, contributing to a reduction in customer complaints.

BI-LINGUAL HR REPRESENTATIVE 04/2014 to 12/2015

Perdue Bridgewater Va

Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.

Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.

Streamlined recruitment

EDUCATION Associate of Science Nursing EXPECTED IN 06/2027 Blueridge Community College, Weyers Cave, VA

Professional Development: Currently a part time student taking pre-requisites to enter the Nursing Program

Current student

LICENSE CDL CLASS A 05/2017

Lord Fairfax Community College, Middletown, VA

Professional Development: Driving safely

Abiding by all safety regulations

Completed road and classroom hours

Completed all DMV required exams and road test to obtain Class CDL A license

SKILLS Bi-lingual: Spanish (Native

Language)

Computer Proficiencies: Microsoft

Word, Excel, PowerPoint,

Einstein, Emerald and SAP

systems

Strong Work Ethic

Teamwork and Collaboration

Customer Service

Team player

CERTIFICATIONS Community Health Worker Training 02/09/2024-04/11/2024 Certification of participation,Harrisonburg-Rockingham community service board 03/09/2024

Completion of the program 04/11/2024

Officially certified with a certification for Community Health worker LANGUAGES Spanish

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