Delivery Driver Customer Service

Chandra N. Harrison

Myrtle Beach, SC *****

****************@*****.*** 803-***-****

EDUCATION, CERTIFICATIONS & LICENSES

**** ********** ******’s License (CDL – Class A)

**** *** *****-***ver Training Course – Horry-Georgetown Technical College/Ancora Edu.

1998 Wagener-Salley High School - Wagener, SC

EXPERIENCE

Route Delivery Driver

Innovative Concessions Entreprises Dippin’ Dots – Charleston, SC

May 2024 – Present

Load the box truck according to assigned route and document an accurate inventory of all product and equipment.

Safely drive and deliver to all assigned location points within assigned delivery route.

Handle cash and charge transactions per company policy.

Stock coolers and freezers. Follow product planograms as needed.

Merchandise equipment and products.

Complete an accurate end-of-day report and ending inventory report.

Receive products shipments and verify accuracy of packing slips and pick sheets.

Report maintenance and service issues to Distribution Manager.

Package Delivery Driver Associate

ZFT Logistics – Summerville, SC

August 2023 – May 2024

Load, transport, and deliver items to clients or businesses in a safe, timely manner.

Review orders before and after delivery to ensure that orders are complete, and the customer is satisfied.

Assist with loading and unloading items from vehicles.

Provide excellent customer service.

Adhere to assigned routes and following time schedules.

Conduct a pre-trip inspection of cargo van delivery vehicle and log/rectify findings.

Drive assigned vehicle into staging area at delivery station.

Load staged packages into vehicle and arrange in order of delivery route.

Depart station and execute delivery route (100-300 packages in residential, commercial and industrial areas).

Accurate delivery with smart phone device and delivery application, take a photo paying special attention to customer instructions.

Delivery Driver

DoorDash – Conway, SC

October 2022 – July 2023

Deliver food items within company’s allotted time frame.

Provide exceptional customer service and solved delays by communicating via phone and messaging.

Maintain functional vehicle, drove safely in various weather conditions, and adhere to state traffic laws.

Quality Assurance Supervisor

WP RAWLS – Pelion, SC

January 2022 – September 2022

Manage hourly employees in a manufacturing environment: plan and assign work., implement policies and procedures. Improve working conditions (safety, quality, productivity, and cost) and increase subordinate’s skills and capabilities. Assist in improving production, standard operating procedure, safety, quality control, employee relations, and performance management.

Ensure goals and objectives are achieved pertaining to safety, quality, productivity and cost.

Develop Q.A. Technicians by coaching and training.

Responsible for corrective action of direct reports counseling, disciplining, planning, monitoring and appraising work performance.

Responsible for GMP, HACCP, BRC and SSOP program documentation.

Record Q.A. and production documentation accurately and timely.

Responsible for generating relevant reports.

Delegate and coordinate day-to-day assignments to the Q.A. personnel.

Perform verification of pre-shipment for product release.

Responsible for conducting SWAB Verification of the equipment during pre-op and while production is running.

Ensure all samples for chemical and microbiological testing are correctly sampled and analyzed.

Recommend new processes, equipment and procedures to enhance and improve the function of the plant.

Assure compliance with safety and quality standards throughout all operations and processes.

Quality Control Line Lead

WP RAWLS - Pelion, SC

January 2016 to December 2021

Monitor and record HACCP critical control points.

Monitor and record process control points (weights, labels, temperatures, etc.).

Follow corrective action when production is out of compliance with quality and food safety limits and immediately communicate with supervisor.

Perform ATP testing and Pre-op inspection, sanitation inspection, and allergen testing on equipment.

Enforce compliance of SOP, GMP and company policies.

Assist in food safety and quality programs.

Front Desk Clerk

Brown Protective Services - West Columbia, SC

August 2014 – December 2015

Receive inbound telephone calls.

Set up scheduling for various sites.

Provide customer service and assist in resolving customer complaints.

Electronics Associate

Bose - Blythewood, SC

March 2012 to March 2014

Test and update electronics.

Perform routine servicing and inspections.

Assist in troubleshooting and maintaining electronic components and systems.

Packaging and Wrapping Technician

Concept Packaging

August 2011 to December 2011

Prepare merchandise for packaging.

Bubble wrap various materials and products.

Fulfill wrapping specifications and resolve noncompliance issues.

Material Handler (Stock Room and Assembly)

Flextronics - West Columbia, SC

January 2005 to May 2010

Assist production floor with materials from stockroom locations

Use Oracle® software to find correct locations and parts and distribute to production floor as needed

Assemble ATM machines and test machines with domestic and foreign currency

Assembler

Hansen Inc - Lexington, SC

January 2004 to December 2004

Assemble door locks and handles

Examine components for correct fit and verify specifications for components

Resolve assembly problems and notify supervisor to obtain additional resources

Maintain safe and clean working environment and comply with procedures, rules, and regulations

Quality Control Technician

Columbia Farms - West Columbia, SC

July 1999 to September 2003

Check and log temperatures for raw meat products on an hourly basis

Make sure product temperatures are not too low or high

Keep record of stated temperatures

Follow USDA food safety and inspection service guidelines

SKILLS

Commercial Driving

Supervision

Management

Quality Control Analysis

Visual Inspection

Active Listening and Interpersonal Communication

Written and Verbal Communication

Critical Thinking and Decision Making

Planning and Organizing

Problem Solving

Leadership

Customer Service

Contact this candidate