Call Center Data Entry

Kristy Ferguson

**** *. ******** ****** *** **, Stone Mountain, GA 30083

Tel: 843-***-**** Email: ****************@*****.*** SUMMARY OF QUALIFICATIONS

- Experienced in fast-paced call center environments

- Typing speed: 60 wpm

- Proficient in MS Word, Excel, and PowerPoint

PROFESSIONAL EXPERIENCE

Professional Builder Supply, N. Charleston, SC

Billing Specialist / Receiving Clerk

June 2021 - April 2024

- Managed Accounts Receivable processes

- Resolved system integration challenges

- Handled daily reporting and client-related entries

- Processed warehouse inventory in the system

- Detected errors and informed managers

- Performed administrative tasks and data entry

Preferred Home Services, N. Charleston, SC

Install Coordinator

Jan 2018 - March 2021

- Executed strategies for goal attainment

- Oversaw installation schedules and resources

- Directed job-specific install leads

- Managed and reported monthly credit card expenses

- Ensured accurate weekly payroll processing

Metro PCS, N. Charleston, SC

Sales Associate

Nov 2016 - Dec 2018

- Greeted customers and processed payments

- Achieved or exceeded sales quotas

- Compiled daily reports

- Engaged in public marketing activities

First Call, LLC, Greenville, SC

Dispatcher

March 2015 - Nov 2016

- Dispatched for multiple vendors (Trane HVAC, Thermo King, etc.)

- Scheduled and dispatched crews based on customer needs

- Prepared and prioritized work orders and reports

- Relayed information between crews and supervisors

- Used various computer applications for database management T-Mobile, N. Charleston, SC

Sales/Customer Service Representative

April 2014 - March 2015

- Maintained and entered database information

- Tracked sales and handled complaints/dispute resolutions Precision Walls Inc, N. Charleston, SC

Administrative Assistant

April 2013 - April 2014

- Managed inquiries and directed calls

- Maintained timekeeping and processed payroll

- Prepared legal documents and maintained case files

- Handled photocopying and document organization

Roto-Rooter, Charleston, SC

Dispatcher

May 2012 - April 2013

- Processed payroll and maintained timekeeping

- Scheduled and dispatched workers according to needs

- Managed communications within assigned territories Comcast Cable Company, N. Charleston, SC

Lead Dispatcher

Aug 2004 - April 2012

- Scheduled and dispatched workers

- Prepared work orders and relayed messages

- Used computers for database management

- Managed incoming calls and provided information

EDUCATION

Trident Technical College, N. Charleston, SC

Hospitality Management (2002-2003)

RB Stall High School

High School Equivalency Diploma (Class of 2000)

Contact this candidate