Customer Service Representative
Resume:
Experience
Server
Cheesecake Factory • Sterling, VA
As a server at The Cheesecake Factory, I provided exceptional customer service by greeting guests warmly, taking accurate orders, and delivering food and beverages promptly. I maintained a thorough knowledge of the menu, including seasonal items and daily specials, to assist guests with recommendations and answer any questions. I ensured an enjoyable dining experience by regularly checking on tables, refilling drinks, and addressing any guest concerns or special requests promptly. Additionally, I handled financial transactions accurately, including processing payments and balancing cash drawers. I collaborated with kitchen staff and other team members to ensure timely and efficient service, while adhering to health and safety regulations to maintain a safe dining environment. I also participated in team meetings and training sessions to stay updated on menu changes, company policies, and service standards. Soldier
Army National Guard • Winchester, VA
03/2023 - Present
As a member of the Army National Guard, I participated in both state and federal missions, providing support during natural disasters and national emergencies. I engaged in rigorous training exercises to maintain readiness and proficiency in various military skills. My responsibilities included operating and maintaining equipment, participating in drills, and working as part of a cohesive team to achieve mission objectives. Additionally, I developed leadership skills, discipline, and the ability to perform under pressure, all while balancing civilian and military commitments. Guest Service Representative
Target • Sterling, VA
09/2022 - 01/2025
As a Guest Service Representative at Target, I greeted guests warmly, handled returns and exchanges efficiently, and managed transactions accurately. I stayed informed about store policies and product locations to assist guests effectively. I also collaborated with team members to maintain a welcoming and organized shopping environment. Skills
Customer service, Restaurant experience, Food service, Bilingual, Communication skills, Time management Languages
Spanish and English
Rebeca Tejada
***************@*****.***
Sterling, VA
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