Donta Shumpert
*****************@*****.***
Objective:
I am a committed professional with a decade of experience in direct services. I possess extensive knowledge in customer and patient support and proficiency in problem-solving and active listening skills. I am seeking an opportunity to contribute to your organization.
EXPERIENCE
Oregon Department of Human Services, Portland, OR —December 2014 - August 2024
Personal Support Worker.
Supported individuals in their daily living activities by assisting with tasks such as meal preparation, personal hygiene, and mobility, all while prioritizing their safety and comfort. Offered emotional support through active listening and engaging conversations, fostering a trusting and supportive environment. Additionally, closely monitored their physical health, noting any changes in their condition, and assessed their mental well-being, providing reassurance and encouragement as needed.
United Postal Services, Portland, OR — Package Handler- June 2020 - January 2024
In charge of systematically sorting and organizing packages, ensuring efficient logistics operations. This role involved meticulously scanning each package to verify its details and confirm accurate labeling before preparation for delivery. I diligently checked shipping manifests to ensure every item was accounted for, and carefully loaded the correctly labeled packages into the designated trucks. This process not only required attention to detail but also a commitment to maintaining a seamless workflow to facilitate timely deliveries.
Old Chicago Pizza, Portland, OR — Dishwasher- December 2019 - March 2020
I ensured the kitchen remained organized and met high sanitation standards, regularly cleaning surfaces and equipment to promote a safe cooking environment. I assisted with food preparation by chopping vegetables, measuring ingredients, and assembling dishes as needed. Additionally, I was proactive in taking on various tasks directed by the head chef to support the kitchen's overall efficiency and productivity.
EDUCATION
Fir Ridge Campus, Portland, OR — High School Diploma -September 2015 - June 2018
SKILLS
Active listening, verbal and written communication, problem-solving, documentation, empathy, attention to detail, teamwork, sorting and scanning, following instructions, safety procedures, and customer and patient support.