System Engineer Process Automation

Michael Perez

Jacksonville, Florida 956-***-****

****************@*****.*** https://www.linkedin.com/in/michael-perez-64671386/ SUMMARY

A results-driven, adaptable, and forward-thinking system engineer with extensive experience in switches, routers, firewall, storage and network management, process automation and improvement, testing and troubleshooting, hardware, systems administration, implementations, and end user support. Creates and executes strategic solutions that optimize workflow processes and drive organizational success. Provides exceptional organizational support while building strong partnerships and maximizing productivity. A dedicated problem solver who enables a company to enhance business growth and capabilities in a fast-paced environment. TECHNICAL SKILLS

VMware vSphere, Hyper-V, High availability cluster, Veeam Backup & Replication Management, PowerShell Scripting, O365, Group Policy Object (GPO), Azure AD, FSMO & AD Domain, SCCM, SCVMM, SOFS, S2D management, iSCSI, SMB, Email, TCP/IP, DNS, DHCP, Windows Server 2012 / 2016 / 2019, Linux (Red Hat, CentOS, Ubuntu), Chrome OS, Windows OS, macOS

EXPERIENCE

ALERA GROUP, INC., Jacksonville, Florida

System Engineer, 2020-2024

Managed on-premises Active Directory, DNS, DHCP and file shares.

Administered Azure Entra AD, hybrid AD environment, 4K+ computers and 4K+ users.

Administered M365, mailboxes, distribution list, cloud applications and Cerberus SFTP user accounts.

Supported VMware VDI and Windows RDP users, Cisco and Palo Alto VPN, DUO MFA, MDM (Intune and AirWatch), BitLocker encryption, Mitel VOIP phone systems, Zoom, Mimecast, and Concord Cloud Fax.

Provided remote user IT support tier II.

Utilized Kaseya BMS ticketing, VSA systems and IT Glue. Also ConnectWise MANAGE and AUTOMATE. SUTHERLAND GLOBAL SERVICES, Las Vegas, Nevada

System Administrator, 2017-2020

Administered AD users / groups, DNS, and DHCP services.

Oversaw administration and testing of group policies (GPO) in complex AD and Payment Card Industry (PCI) compliance environment with several VLANs, 1.5K computers, and 3K users.

Built virtual environments on Hyper-V and VMware vSphere to simulate production environment and tested new projects and technologies.

Developed PowerShell process automation scripts for systems and AD management.

Demonstrated experience in System Center Configuration Management (SCCM) deployment, software updates, patch compliance, task sequence, OS deployment, and maintenance.

Deployed and supported thin clients (HP and Chromeboxes).

Administered Meraki Wi-Fi users.

Utilized ServiceNow ticketing system.

Provided desktop support and troubleshooting for Windows, macOS, Linux, and Chrome OS.

Installed and supported Avaya and Cisco phone systems. Michael Perez, Page 2

EDUCATION

UNIVERSITY OF HAVANA, Havana, Cuba

B.S., Telecommunication Engineering

CERTIFICATIONS

Exam AZ-300 Microsoft Azure Architect Technologies, Microsoft Microsoft Certified Solutions Expert (MCSE) Core Infrastructure (exams 70-413&414), Microsoft Microsoft Certified Solutions Associate (MCSA) Server 2012, Microsoft Security+, CompTIA

ITILv3 Foundation Certificate in IT Service Management, AXELOS LANGUAGES

Fluent in Spanish.

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