Customer Service Agent
Resume:
Deborah Bootle-Taylor
Atlanta, Georgia 30339
*******.******@******.***
Objective: To use my skills in customer service and hospitality management. Able to multi-task with different projects while still promoting team building and leading a team to meet and exceed standards. Strong people skills as well as proficient in Microsoft office technology.
Education:
Alliance Dental Institute Villa Ricca, Ga Jun ’23 – Sept. ’23
Westminster College Nassau, Bahamas Sept. ’03 – Jun ’07
Experience
UNIFI/SPIRIT Oct.’ 15- Present
GUEST SERVICE AGENT
Customer service: Proving exceptional customer service ensures customer satisfaction
Reservation: Making and assisting with reservation, including preparing and issuing tickets and itineraries
Baggage: Checking baggage, collecting excess baggage charges, and processing claims for damaged or lost baggage
Inquiries: Answering questions about flight schedules, fares, and other travel related issues
Check-in: Managing check-ins and ensuring and security
Refunds: Issuing refunds
Records: Preparing and maintaining required records and reports
Also SIDA BADGE at Hartsfield Jackson Atlanta International AIRPORT
Bahamas Customs Nassau, Bahamas Oct. ’14 – March ’23
Clerk
Typing letters, Memos, and any other duties for Assistant Comptroller
Sitting in on interview as officers investigate criminal offences, write up reports and cruising permits.
Registry: make sure that all employees documents are current and up to date and in order
Taking inventory, packing, and shipping items to different section in the department and outside Islands
Aided in running the Switchboard when calls were back logged.
Deputy comptroller Secretary; answering calls, taking message, and overseeing correspondence, supporting diaries, and arranging appointment, organizing, and servicing meeting.
The Parliamentary Registrar Nassau, Bahamas Sept. ’20- March ’21
Clerk
Register citizen for their voter cards.
Ensure that each individual passes needed qualifications to become citizen.
Initiate background checks for everyone
Skills
Pitman Office Procedures, Bookkeeping level 1&2
B.G.C.S.E Equivalents History, Geography and Mathematics
B.J.C Equivalents English Language
Certifications
Certified in Dental Assisting and radiology for x-ray.
Certified in CPR
REFERENCE UPON REQUESTED !
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