Customer Service Food Safety

Jaspreet Kaur

ACCOUNTANT

+1-639-***-**** Prince Albert, Canada *********@*****.***

SKILLS

Ability to Work in a Team

Fast Learner

Microsoft Office

Computer Skills

Customer Service

Effective Time Management

Leadership Skills

Complex Problem Solving

Time Management Skills

Interpersonal Communication

Skills

Multitasking Skills

Problem Solving Skills

L ANGUAGES

English

Punjabi

Hindi

French

PROFILE

A highly motivated and detail-oriented individual with a strong academic background in accounting. Proven track record in leading teams, delivering exceptional customer experiences, and implementing effective training programs. Strong expertise in problem-solving and effective time management, combined with a solid academic foundation in business management and commerce. Eager to leverage analytical skills and proficiency in accounting software to contribute to a collaborative accounting team while further developing financial acumen. Ready to embrace new challenges and make a meaningful impact in the accounting sector.

EMPLOYMENT H I S TORY

Lead Omni department Manager at Walmart, Prince Albert October 2024 — Present

Leading the OMNI area and processes, while ensuring a high level of customer service. Greeting customers, helping them find merchandise, and resolving issues. Assessing OMNI area and noting areas that need improvement. Particpating in the training and development of OMNI Associates. Customer Service Manager at Walmart, Prince Albert, Saskatchewan October 2022 — September 2024

1. Brought forth excellent customer service skills and a commitment to customer satisfaction. 2. Handle customer and Associate concerns and provide guidance as required. 3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.

4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety. 5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines. 7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front-end cash levels and supports the process by completing audits on register accuracy.

8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs. Supervisor at Edo Japan, Prince Albert

March 2023 — November 2024

Managed the bi-weekly and monthly payroll cycles for 10 employees, using microsoft excel ensuring all payroll data was accurate and compliant with company policies and legal requirements.

Followed proper food safety protocols to ensure the quality and safety of food served Assisted in the preparation of food items and ensured that all food was served at the proper temperature

Trained and coached new staff on food safety protocols, resulting in a 10% reduction in food safety violations

Developed and implemented a system for tracking quality assurance and food safety standards, leading to improved food safety.

Reported any damages, hazards, or safety concerns to the supervisor for prompt resolution Store associate at Marks, Prince Albert, Saskatchewan September 2022 — August 2024

Served as a successful leader, promoting and achieving store success. Encouraged employees to do their best, and increased store productivity immensely. Handle bonus cards and all returns.

Adhered to all store policies, rules, and regulations. Book online order

EDUCATION

Business Management PG Certificate at Saskatchewan Polytechnic, Prince Albert

September 2022 — April 2023

Master of Commerce at Govt. Bikram college of Commerce, Patiala 2012 — 2014

Bachelor of Commerce at Govt. Bikram College of Commerce, Patiala 2009 — 2012

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