Customer Service Quality Assurance

MB

MALAYSIA BRANDON

************@*****.*** +1-646-***-**** Bronx, USA 10458

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Inventory Control

Supply Ordering

Quality Assurance

Equipment Troubleshooting

Schedule oversight

Hiring and Recruiting

Shake Shack New York, USA

Shift Manager

12/2019 - Current

Developed and maintained positive working relationships with staff, customers, and vendors.

Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.

Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.

Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.

Provided coaching and guidance to team members when necessary to improve performance.

Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Conduct restaurant experiences with our guests while getting 100+ surveys. UPS New York, USA

Seasonal Package Handler

08/2021 - 01/2022

Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

Organized packages according to type, size, destination, and other specifications.

Stacked boxes onto pallets in an efficient manner.

Checked all outgoing shipments to ensure accuracy of contents. Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.

Hongling Executive Placement Inc New

York, USA

Business Development/Career Consultant

12/2019 - 10/2020

Conducted initial client interviews to assess career goals and objectives. Created individualized action plans to help clients reach their desired outcomes.

Coached clients on resume writing, job search strategies, interviewing techniques, and networking tactics.

Presented at conferences and events focusing on topics related to career counseling.

Burlington Coat Factory Department Store Greeted customers and provided exceptional customer service. Summary

Skills

Experience

Bronx, USA

Sales Associate/Customer Service

06/2018 - 11/2019

Organized stockroom shelves according to size, color or style. Upsold additional items based on customer interests and needs. Attended weekly team meetings to review performance goals and objectives.

Belmont Preparatory High School Bronx, NY

High School

05/2017

Education and Training

Contact this candidate