Customer Service Representative

APRIL RUFFNER

**************@*****.*** 1-540-***-**** 9091 North Congress St. C22 New Market, VA 22844 Summary

Stower with extensive knowledge of sorting, storage and handling procedures. Quick and safe in managing loads and reliable in following directions. Works well with no supervision and takes initiative. Skills

• Able to lift 49 lbs

• Handheld scanner

• Barcode scanning

• Safety procedures

• Opening and closing procedures

• Food safety and sanitation

• Supervision & leadership

Experience

American Support Jacksonville, FL

Customer Service Representative

03/2014 - 05/2015

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

Sprint Woodstock, VA

Sales Representative

06/2015 - 10/2016

• Developed key customer relationships to increase sales.

• Answered product questions with up-to-date knowledge of sales and promotions.

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

• Demonstrated product features to align with customer needs. Amazon Clear Brook, VA

Inbound Stower

06/2018 - Current

• Used handheld scanner to sort products onto appropriate shelves daily.

• Picked customer orders to sort, pack and prepare orders for shipment.

• Continuously pulled items weighing up to 49 pounds off carts and placed on correct shelves

• Moved stock and other materials to and from storage and production areas and loading docks.

• Continuously pulled items weighing up to 49 pounds off carts and placed on correct shelves.

• Operated lift and hand trucks to transfer materials to and from target areas. Education and Training

Outlier Brooklyn, NY

Some College (No Degree) in Information Technology

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