Customer Service Operations Manager

MUSTAFA SHARMARKE

**** ********* ** - ********, ** • 43230

Cell: 734-***-****

Email: **.********@*****.***

CAREER PROFILE

Extensive experience in management and customer service expertise in retail and manufacturing Detail-oriented, ellicient and orgalized professional with extensive experience in operations management Pocess strong analytical and problem solving skills, with the ability to moet deadlines effectively Detailed knowledge about Fork Lin, machinery and oquipanent essinerance

Ability to read and interpret documents such as safety rules, policies and procedure manuals and operating instructions

Ability to take initistive and work and thrive uoder pressure PROFESSIONAL EXPERIENCE

Kulmiya American & Somali Cuisine

Operations Manager

Manage the day to day operations of the restaurant and perform various tads as needed Help cook and serve when neoded, while also performing great custouet service Complete restaurant opening and closing procedures and manage deposits Handle the prooessing. distribution, accuracy, verification and inaintcnance of invoices Optimize profits by creating effective marketing tools and controlling vendor costs and food waste

Perform month cod close and maintain files sad docubestation thoroughly and socurately Kidz Planet Daycare

Child Care Manager

Developed curriculum for learning center and scheduled daily activities for children Developed and implemented marketing strategies to increase enrollment. Ensured that all licensing and accreditation requirements were met Monitored whereabouts of children while at the center and communicated with parents and addressed any issues

Ensured that children's play and nap areas were kept clean Implemented facility safety procedures and standards and provided initial staff training Prepared caming plans and conducted weckly staff moctings to discuss plans Evaluated individual staff performances and offered incentives based on performance Jac Products

Production Operator

Manufacturing automotive parts and products

Operating plastic injection molding presses

Assembling and preparing items for shipment

• Perfored according to production standards and is was accountable for correst production counts

Lowes/ Home Depot

Supervisor/Team Lead

Assigned empioyees to specific duties

Enforced safety, health, and security rules

Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised

Check inventory records to determine availability of requested merchandise Performed work activities of subordinates, such as organizing shelves and displays and selling merchandise

Target

Team Lead/Warehouse

• Responsible for receiving merchandise and stocking

• Loaded/Unloaded materials from pallets, skids, platforms, lifting devices and trucks Assigned employees to specific duties

Enforced safety, health, and security rules

Examined merchandise to ensure that it was correctly priced and displayed

• Heiped organize shelves and displays, sold merchandise and performed customer services EDUCATION & TRAINING

Discovery to Apprenticeship program Kenyatta University College

- 18 Week exploration of trade technical occupations

- Certificates in WHMIS and Occupational First Aid

- Bachelor of Science, National University

Columbus, OH

10/2015 - Present

Columbus, OH

10/2012 - 10/2015

Saline, MI

10/2010 - 10/2012

Ann Arbor, MI

07/2006 - 10/2010

St.Louis, MO

01/2002 - 07/2006

Samsung Quad Camera

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