Project Manager Security Clearance

Antonio Lopez Jr

Jacksonville, FL 322**-***-*** 9074 ***********@*****.***

PROFESSIONAL SUMMARY

Highly decorated Senior Military Non-Commissioned Officer in charge of 125 male and female Personnel in hostile combat environments.

Combat Training Instructor for foreign military allies in the Art of Combat fighting and Survival.

Military Project Manager in charge of Test and Evaluation of combat military equipment.

Top Secret BI Security Clearance as a Custodian of Top Secret Classified Document.

Successful Senior Computer Technician in a Banking, Railroad Transportation, Insurance, Computer Design and Testing.

Above and Beyond Work Ethics and Professionalism, Team Work oriented with a Can-Do Attitude.

Skilled in taking charge in the absence of management.

TECHNICAL SKILLS

A strong foundation, which includes a thorough understanding of operating systems, Windows 10 and 11. Limited knowledge on macOS and Linux.

Expert in diagnosing and resolving technical issues efficiently.

Mid-range knowledge on Network environment, can assist the Network Team in router and switch hardware setup in Control Rooms.

Mid-Range knowledge in CITRIX, can troubleshoot CITRIX configurations and app install issues.

Mid-Range ACTIVE Directory skills in User Management and Password Security Control.

Knowledgeable in reading blueprints and able to troubleshoot faulty circuit boards using electronic devices.

Expert in imaging, configuring and installing computer and laptop systems, phones and printers.

Management skills that allow me to take charge of any project in the absence of supervisors.

Communication skills:

Clear, effective verbal and written communication skills to ensure that instructions and solutions are conveyed accurately and concisely.

Problem-solving and Critical Thinking Skills

Above and beyond work ethics that ensures management that any task assigned will be completed in a timely manner and to a high degree of satisfaction.

Collaboration and Teamwork Skills

Working with Management and subordinate techs is a major factor in building a strong, unique and Top Performing IT Support Group. Sharing my troubleshooting steps and documentation allows other tech to resolve IT related issues that may not have been encountered in the past.

Adaptability and Continuous Learning is practiced on a daily basis in order to expand my knowledge of IT related hardware and software issues.

Security Awareness and Compliance Skills

Company infrastructure and policies are practiced and implemented on a daily basis. Infractions will be reported to upper-level management along with recommendations and suggestions on creating a more secure IT environment.

Network Management and Administration Skills

Limited to basic, but always willing to assist the Network Team when setting up Control Rooms with Routers, Switches and other network devices. Can troubleshoot the loss of network connectivity and report to the Network Team.

Cloud Computing and Cloud Services Skills

Basic knowledge of maintaining the company’s existing Cloud environment and setup.

Software and Hardware Skills

Expert in configuration, deploying, and installation of Banking software, Windows 10 and 11, CITRIX, Microsoft Apps, MAC OS, FIS, DVR Monitoring App, and Helpdesk Support Ticketing Tools. Dell and HP Hardware equipment installed and maintained includes Laptops and PCs, Currency Counters, Smart Phones, Epson Printers, Entrust Data Card Printers, Mobile Card Readers, and Topaz Signature Devices. Performed equipment install, setup, and configuration in home offices and remote locations.

Project Management Skills

Wrote Test and Evaluations documentation and suggestions for the US Army Field Artillery to evaluate future combat equipment and vehicles. Conducted evaluations in simulated combat environments in extreme harsh weather and terrain conditions. Deployed to remote countries and trained their military in the use of the new equipment being tested.

Conducted high level briefings to Military Generals, Politicians, and Civilian CEOs on the results of the equipment evaluated.

Submitted for official records, an After Actions Report on the strengths and shortcomings of the equipment being tested.

Although I have no experience using the latest Project Management tools such as Agile, Waterfall, Trello, or Asana. My ability to research and gather important information can be an asset to any Project Manager.

Technical Documentation

Create, edit, and update IT Support Troubleshooting guides and steps that document common issues and solutions in a clear, user-friendly format. Helped the company's IT support Technicians and end-users to troubleshoot problems independently, reducing the overall support workload, ticket SLA requirements.

Created written and video procedures on configuration, install, and setup of IT hardware and software installations.

Capable of creating excellent and precise Land Surveying Diagrams and Survey Plans.

Interpersonal Skills

Work well with co-workers, End-Users, and other IT departments. Sharing troubleshooting steps and procedures is an ongoing mission that forms a well-oiled machine.

Volunteer to assist Coworkers, Company Employees, Outside Vendors and Customers as required.

WORK HISTORY

SENIOR COMPUTER TECHNICIAN 04/2015 to 09/2024

Amerisbank.com, Jacksonville, FL

Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.

Enhanced system performance by implementing software and hardware upgrades.

Reduced downtime by swiftly identifying and resolving technical issues.

Streamlined processes for increased efficiency with effective project management.

Configured, setup, installed and repaired bank equipment to include Computers, Laptops, EPSON Printers, Data Card Printers, Cash Advance Machines, Check Register Machines, Joggers, CR190i Scanners, Phones, Craden DP9 Printers

Installed, configured Bank applications to include OS Windows 10 and 11, CITRIX, Any Connect, Branch Capture FIS Image Centre, Decision Pro, Crystal Reports, Elan, Envision, Ewire, Encompass LaserPro, CISCO Jabber, Audio and Visual Monitoring apps.

Remote support for Online Banking Direct Merchant Customers using FIS Scanners.

LEAD COMPUTER TECH 11/1998 to 09/2014

CSX Railroad, Jacksonville, FL

Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.

Established a reputation as an expert resource within the organization, often consulted on complex technical matters.

Proactively monitored network activity for potential threats, mitigating risks before they escalated into major incidents.

Optimized computer systems for peak performance through regular maintenance checks and updates.

Project Manager for the Y2k equipment and software upgrades

COMPUTER TECHNICIAN 09/1998 to 11/1998

Prudential Financial, Jacksonville, FL

Linked computers to network and peripheral equipment.

Performed troubleshooting to correct computer hardware and software malfunctions.

Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.

Enhanced system performance by conducting regular software and hardware updates.

ELECTRONIC Clean Rom Technician 03/1995 to 08/1998

Digital Equipment Corp., Maynard, MA

Improved customer satisfaction by providing timely and accurate solutions to technical issues.

Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.

Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.

Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.

MILITARY CAREER

FIRST SERGEANT FIELD ARTILLERY - 04/1975 - 10/1993 - US Army - Fort Campbell North, KY

SENIOR INTELLIGENCE NCO - 06/1990 to 04/1991 - US Army, Combat Iraq.

GUNNERS MATE 2ND CLASS - 02/1969 to 02/1975 - US Navy, San Diego, CA

RIVER PATROL BOAT GUNNERS MATE - 09/1969 to 09/1970 - US Navy, Republic of South Viet Nam

TECHNICAL EDUCATION

Associate Degree: Computer Science- GPS 3.5 - 08/1997 - Worcester College - Worcester, MA

Associate Degree: Electronic Engineering – GPS -3.56- 10/1993 - DeVry - Arlington Texas

MILITARY EDUCATION

Graduate of US Army First Sergeant School, Senior Non-Commissioned Officers School, Air Assault School, Field Artillery Survey School, Military Intelligence Course

Graduate of US Navy SERE Training Course and US Naval Weapons School

The education I value the most is my Military Training. I attended the School of Hard Knocks and Common Sense during my Baptism of Fire in Combat. This instilled and forged my Superior Work Ethics, Professionalism, and Can-Do Attitude in my heart and mind.

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