Customer Service Los Angeles
Resume:
Kayla Williams
Los Angeles, CA *****
************@*****.***
Versatile security professional with 2+ years of experience in customer service and security roles. Skilled in loss prevention, surveillance, and customer service, with a strong focus on improving processes and enhancing customer satisfaction. Possess a Diploma in Criminal Justice and a Guard Card. Work Experience
Security Guard
CSC Security-Los Angeles, CA
May 2018 to Present
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Maintained accurate logs of all incidents, accidents, and daily activities
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Patrolled assigned areas to ensure the safety and security of premises Customer Service
CVS Health-Los Angeles, CA
May 2016 to June 2017
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Identified opportunities for process improvement within the customer service department and implemented effective solutions that resulted in XX% reduction in average handling time per call/email/ chat
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
• Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Education
Diploma in Criminal Justice
UEI College - Gardena, CA
March 2018 to May 2019
Skills
• Surveillance
• Loss Prevention
• Security
• Supervising Experience
• Writing Skills
• Typing
Certifications and Licenses
Guard Card
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