Project Manager Customer Service

ARMEND

DOROCI

A

D Bowie, MD *****,

240-***-****

**************@******.***

PROFESSIONAL SUMMARY

Talented Project Manager skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Highly efficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

• Operations Management • Project estimating • Contract Management

• Small business operations • Profit and loss analysis • Project Management EXPERIENCE

Principal Owner - Doroci Associates May 2021 - Current Self Bowie, Maryland

• Maintained financial and administrative controls, accurately tracking funds and keeping records current.

• Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.

• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.

• Planned layouts for optimum workflows and business results.

• Established clear expectations and objectives for team members and helped each achieve goals.

• Prepared team schedules with focus on maintaining optimal employee coverage for business needs.

• Coordinated financial or budget activities to fund operations and maximize investments.

• Reported regularly on progress towards key milestones ensuring transparency for all stakeholders involved in process.

• Developed project plans outlining scope, goals, deliverables, resources, and timelines. Insulation Foreman August 2016 - April 2021

Fain & Padgett Insulation Crofton, MD

• Maintained detailed records of completed jobs for future reference and client review.

• Implemented energy-efficient insulation solutions that met client needs while reducing overall costs.

• Coordinated with clients and contractors to discuss project requirements and timelines.

• Scheduled regular maintenance checks on equipment used by team, minimizing downtime due to malfunctions.

• Supervised insulation installation projects to ensure timely completion and adherence to quality standards.

• Ensured compliance with local building codes and regulations during all insulation installations.

• Resolved any issues or conflicts that arose among team members quickly and professionally.

• Collaborated with other construction professionals such as architects, engineers, and electricians during projects.

• Reviewed blueprints and specifications before starting each project to properly plan scope of work.

• Prepared comprehensive reports on project progress, identifying any potential issues or delays. Insulation Journeyman /Mechanic March 2012 - June 2016 Fain & Padgett Insulation Crofton, MD

• Provided exceptional customer service by explaining repair processes and answering questions.

• Trained new mechanics on company procedures and safety protocols.

• Managed inventory of tools, equipment, and parts necessary for daily operations.

• Used correct insulating material based on budgets and insulation goals.

• Installed insulation materials on pipes, ducts, and equipment to improve energy efficiency.

• Ran insulation blowers by operating controls and levers.

• Removed old or damaged insulation from existing structures.

• Assisted in developing estimates for labor, materials, and overall costs of projects.

• Documented completed work accurately for record-keeping purposes. EDUCATION

Certification - Steam Fitting/Duck/Insulation June 2016 IBEW Local Union 24, Laurel, MD

• MMC [Mechanical Completion Certificate]

LANGUAGE

Native

Englsih

Fluent

Albanian

CERTIFICATIONS

PMP Certification - Project Manager Professional (2023)

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