Customer Service Representative

Evelyn Davis

*** ******* ****

Bear, DE. *****

********@*******.***

Phone Number 302-***-****

Customer Service Representative (CSR)

• 10 years experience in customer service/call center, with 10 years of data entry

• Willing to take additional responsibilities and challenges

• Displays excellent time management with high attention to detail

• Works effectively as a team member

• Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

• Possess effective planning, or organizational, communication, presentation and interpersonal skills.

• Excellent Computer Skills - Microsoft Office Products Work Experience

Cabela's

Newark, De.

August 2021 - May 2024

• Answered an high volume of calls daily

• Transferred calls to the appropriate departments

• Took messages when needed

• Logged out equipment that was needed by the employees Union Park Auto Group

Wilmington, De.

December 2019 - July 2021

• Answered a high volume of calls daily

• Transferred calls in a timely manner

• Telephone or email communications

Ron Eastburn’s Flower Shop

Wilmington, De.

January 2018 - March 2019

• Took care of customers who came into the shop to place orders

• Handled phone orders

• Processed orders to be filled

• Answered any questions regarding orders in an timely manner International Literacy Association

Newark, De.

September 2000 - October 2016

• Conferred with customers by telephone to provide information about products or services

• Checked to ensure that appropriate changes were made to resolve customers' problems

• Kept records of customers interactions or transactions, recording details of inquiries, complaints or comments, as well as action taken

• Referred unresolved customer grievances to designated departments for further investigation

• Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Communicating with Persons Outside Organization

• Making Decisions and Solving Problems

• Updating and Using Relevant Knowledge

• Processed Information

• Documenting/Recording Information

• Processed Purchase Orders

Education

Groves High School

Savannah, Ga

Skills

Computer, Faxing, Copier, Scanning, Filing, Multi-Phone Lines, Switchboard Operator, Cashier, Data Entry

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