Los Angeles Help Desk

Paul Brown

Los Angeles, CA • 310-***-**** • **********@*****.***

HELP DESK SPECIALIST

Highly skilled IT professional with 7 years of NOC experience, specializing in network monitoring, troubleshooting, and maintenance. Proficient in identifying and resolving network issues, ensuring optimal system performance while staying updated on emerging technologies. Strong interpersonal and communication skills, effective collaboration with clients, management, and diverse teams. Organized and skilled at multitasking, excelling in fast-paced environments. Experienced in training and supervising personnel, proven troubleshooting abilities and proficiency in various software and operating systems. WORK EXPERIENCE

Vubiquity • 07/2016 - 03/2024

Network Operations Technician

Transmission Technician

Spearheading a major network infrastructure upgrade project that resulted in improved system performance and reliability, leading to a significant reduction in network downtime and enhancing overall operational efficiency.

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Developing and implementing a comprehensive incident response plan that streamlined troubleshooting processes and reduced resolution times for critical issues, resulting in enhanced service delivery and increased customer satisfaction.

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Swiftly responded to network alerts and hardware malfunctions to ensure uninterrupted IT system uptime through rapid diagnosis and troubleshooting.

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Tracked, documented, and analyzed network issues, collaborating with teams to efficiently resolve issues.

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Installed, maintained, and optimized network infrastructure such as dockers, Compiled comprehensive network performance data and resolve issues on the servers.

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Apply advanced monitoring, analysis, and upgrade techniques to optimize network and system performance, maintaining proficiency in emerging technologies for proactive enhancements. Abreast on industry advancements to implement necessary configurations for optimal performance.

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Demonstrate adeptness in coordinating with site technicians or third parties for issue resolution, while conducting thorough troubleshooting using various tools and utilities to address system and network performance issues promptly. Provide technical support and generate reports for network performance and security.

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Enhancing security measures and meticulously documenting processes to uphold operational integrity.

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Control final transmission of assets, ensuring compliance with SLA content and regulatory standards.

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EDUCATION

Master of Fine Arts Degree in Communications

Loyola Marymount University • Los Angeles, CA

Bachelor of Arts in Communications

California State University, Dominguez Hills

Associates of Arts in Television Production

Los Angeles City College

SKILLS

Active Directory, Collaboration, Communication Skills, Comprehensive Network Monitoring, Documentation, Emerging Technologies, Final Cut Pro, Firewall Configuration, Interpersonal Skills, Linux, Macintosh, Maintenance, Microsoft Office Suite, Multitasking, Network Issues Resolution, Network Monitoring, Organizational Skills, PC, Report Generation, Router Configuration, Server Configuration, Software Proficiency, Supervision, Switch Configuration, System Performance Optimization, Technical Support, Ticketing Systems, Training, Troubleshooting, Troubleshooting Abilities

Conduct quality control checks on all program and commercial content before broadcast.

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Quality control of all broadcasting services to detect and resolve issues promptly, minimizing impact on transmission output and SLA content.

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• Escalate and report faults appropriately, ensuring follow-up to prevent recurrence. Facilitate effective handover procedures between shifts, communicating incidents accurately to management.

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• Adhere to strict regulatory guidelines and perform other relevant duties as required.

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