Front Desk Customer Service
Resume:
Roxane Tholen
North Richland Hills, TX *****
*****@***.***
Willing to relocate to: Saginaw, TX - Keller, TX - Arlington, TX Work Experience
Process Assistant, Mezzanine/Sort
Amazon Air, KAFW-Haslet, TX
October 2019 to September 2021
· Directly under Area Manager, staffs 60-80 associates daily in all positions to ensure volume/labor needs are met
· Oversees processing and scan compliance on over 100k packages per shift to meet Service Line Agreements
· Ensured New Hires are properly trained on each station so they may work productively and safely Administrative Assistant/ Front Desk
Helping Open People’s Eyes, Inc. (HOPE)-Arlington, TX August 2013 to February 2014
# Greeted and checked clients in for their individual counseling sessions
# Maintained, took and kept record of client’s monthly co-pay balance and created payment reports for institutions
# Scheduled counseling appointments for clients and other institutions needing services
# Ensured client records were maintained correctly as well as front office and client needs Administrative Pre-Assessment/ Front Desk
Cross Timbers Surgery Center d/b/a North Texas GI Center-Arlington, TX April 2012 to May 2013
# Greeted patients and collected their medical history forms for pre-assessment before a procedure
# Discussed and presented insurance benefits to patients and collected payments for their procedure
# Assisted with scheduling pre-assessment visits while ensuring medical records are complete and accurate
Telephone Banker
JP Morgan Chase Bank-Arlington, TX
October 2010 to February 2012
# Provided friendly customer service over the phone to customers of Chase regarding their financial banking needs with respect to personal checking & savings accounts, credit cards, and questions and concerns
# Utilized multiple software programs quickly while adhering to call center guidelines for call control and in short time
Customer Service Representative
Maximus Call Center-Athens, TX
October 2009 to June 2010
# Provided customer service over the phone to clients of the Health & Human Services Commission who need to apply for or already receive state benefits such as Medicaid, food stamps, and other social services
# Referred callers to their local area agencies and resources in all regions of Texas in reference to 2-1-1
Conservatorship Specialist II
Texas Department of Family & Protective Services: Child Protective Services-Greenville, TX February 2008 to August 2009
# Testified at court hearings on behalf of each child in regards to their living situation, caregivers, and goals
# Specific area of caseload handled locating and securing foster children with a permanent adoptive home
# Managed the licensing of foster parents and their homes through outside child placing agencies to ensure safety and wellbeing of children while in care Education
Bachelor of Science in Business Administration
TEXAS A&M UNIVERSITY - Commerce, TX
December 2007
Skills
• Microsoft Excel
• Customer service
• Front desk
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