Customer Service Call Center

Ann Birckhead

Phone # 214-***-**** *************@*****.***

Objective

My compassion, collaboration skills, and consistency allow me to assist PRP participants in learning how to live in the community effectively with quality care. My flexibility with the team has been successful and

As well as my, Customer Service/Sales Professional with experience in a call center environment. Skilled in inbound/outbound calls, data entry, scheduling, billing, and developing product knowledge. Strong focus on building rapport with customers.

Education

BACHELOR’S DEGREE, DECEMBER 2022 STRAYER UNIVERSITY · Business Administration

· Marketing

DIPLOMA, MAY 1981, WILMER HUTCHINS HIGH SCHOOL

PRP Certification (2024)

Experience Ability to engage, show understanding, and use a person-centered approach to assist with mental illness, developing therapeutic alliance, healthy boundaries, daily living, and rehabilitating skills.

CUSTOMER SERVICE COORDINATOR VERIZON JUNE 8, 2017 –JULY 9, 2021 · Inbound calls in a call center

· Public Sector Loyalty Pilot Program

· Built and activated phone lines, and deactivated lines

· Maintained databases

· Assisted with building contracts

· Billing

· Assisted with preparing financial reports

COLLECTIONS/CUSTOMER SERVICE AT & T SEPTEMBER 1, 2014-MAY 1, 2016 · Inbound calls in a call center

· Collections of monies owed to the Company

· Activations of cell phones

CONSUMER RELATIONS FEDERAL WARRANTY SERVICE MARCH 1, 2007- DECEMBER 1, 2013

Inbound and outbound calls in a call center

Served on the escalation team

Serviced providers

Built contracts

Maintained the databases

Skills & Abilities

Communications

· Spotlight Award for Public Sector Loyalty Pilot Program

· Top seller for cross-selling and upselling

· Employee of the Month for Excellent Customer Service

· Second top employee for quarterly stats

· Communication Skills

· MS WINDOWS, WORD, ACCESS, EXCEL, AS400, LOTUS, NBS PRODUCT SUPPORT, NBS DATABASE EXCEPTIONS, MULTITASKING, TIME MANAGEMENT, AND SPECIAL PROJECTS

LEADERSHIP

· I am the President of Amani Sovereign Grand Chapter “Order of Eastern Star” and a mentor for new students with Strayer University, I am also a team leader for heart disease and sarcoidosis foundations.

References:

Available upon request

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