Warehouse Associate Customer Service

IJ India Jackson

Union City, GA ***** 404-***-**** ***************@*****.***

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PROFESSIONAL

SUMMARY

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5+ years of experience working in busy Warehouse or Customer Service Environments .

ACCOMPLISHMENTS Got promoted from a work associate to a Trainer within a year and a half at the job im at currently.

Got CSCS certified at the job im at now by taking a 8 hour class. Graduated high school with 3.2 GPA in 2017

Attended some college right after highschool from 2017 to 2018 to major in Mass Media . (1year)

SKILLS New Hire Training Planning and coordination Public Speaking Creative Problem-Solving

Online Instruction Learning Styles

Manufacturing Training material updates

Classroom oversight Attention to Detail

Training material development Clear Communication

Critical Thinking Coaching and Development

Compliance Training Employee Relations

Classroom experience Team Exercises

Work Coordination Data Entry

Corporate Training Programs Group Discussion Facilitation Employee Interviewing

WORK HISTORY TRAINER/WAREHOUSE ASSOCIATE 09/2020 to CURRENT DHL Supply Chain ASOS Union City, GA

Mentored new hires, resulting in stronger staff development and increased productivity.

Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Analyzed team performance and identified opportunities for additional training.

Developed effective training plans based on department needs and objectives.

Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Tracked attendance and evaluated progress for assigned trainees. Prepared and presented supplementary learning material to support structured lessons.

Enhanced trainee engagement through interactive workshops and hands-on activities.

Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Monitored participant workflow and behaviors throughout training process. Recruited and trained new members of guest service team. Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development. Educated clients on proper use of products and systems. Assembled orders and packed items for shipment, conveying orders to shipping personnel

Collaborated with team members to achieve daily targets and complete tasks efficiently.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Checked packages and merchandise for damage and notified vendors. Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. WAREHOUSE ASSOCIATE 01/2020 to 08/2020

Surge Staffing Atlanta, GA

Prepared orders for shipment by picking, packing, and labeling merchandise.

WAREHOUSE ASSOCIATE 04/2019 to 12/2019

Chase Staffing Services Atlanta, GA

Prepared orders for shipment by picking, packing, and labeling merchandise.

Performed inventory control, such as counting, and stocking merchandise. Assembled orders and packed items for shipment, conveying orders to shipping personnel

Assisted in reducing product damage by properly handling and storing materials.

Reduced order processing time through effective organization and prioritization of tasks.

Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.

WAREHOUSE ASSOCIATE 12/2018 to 03/2019

Hire Dynamics Duluth, GA

Prepared orders for shipment by picking, packing, and labeling merchandise.

Worked safely around moving machinery.

Collaborated with team members to achieve daily targets and complete tasks efficiently.

Performed inventory control, such as counting, and stocking merchandise. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

SALES ASSOCIATE 12/2017 to 11/2018

Rainbow Clothing Store Atlanta, GA

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Built relationships with customers to encourage repeat business. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions about sizing, accessories, and merchandise care.

Provided positive first impressions to welcome existing, new, and potential customers.

Solved customer challenges by offering relevant products and services. CASHIER/CUSTOMER GREETER 06/2016 to 12/2016

Bojangles Lithonia, GA

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Built relationships with customers to encourage repeat business. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Answered questions about store policies and addressed customer concerns.

Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

EDUCATION Mass Media Arts

Clark Atlanta University, Atlanta, GA

High School Diploma 05/2017

Martin Luther King Jr, Highschool, Lithonia, GA

CERTIFICATIONS CSCS certified by taking a class at my current job for 8 hours. (2022) Now I am a Certified Supply Chain Specialist .

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