Customer Service, Research, Veterinary Medicine

Alyssa Armstrong

Bolton St, South Boston, MA ****7 (860) 639- 1336 **********@*****.***

WORK EXPERIENCE

Animal Research Assistant

Massachusetts General Hospital (MGH)- Boston, MA

February 2024 to May 2024

Temporary position; Husbandry,

Performing cage checks and changes for animals;

Providing proper documentation,

Maintaining a clean and safe environment

Communicating effectively to the team

Veterinary Technician

Petfolk - Tampa, FL

January 2023 to June 2023

• Mobile service, packing up work van with the needed supplies for travel including syringes, vaccines, prevention, etc.

• Traveled to designated stops, making sure clients made a reservation, worked alongside Doctor to restrain, performed nail trims, ear cleanings, EAG.

• Provided client education regarding vaccine reactions and preventatives, maintaining a safe and clean work environment for patients and team.

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Animal Care Technician I

Charles River Laboratories - Boston, MA

February 2022 to June 2022

• Husbandry, caring for boarding animals,

• Maintaining appropriate feeding schedules,

• Replacing water and food daily,

• Maintaining laboratory areas (cleaning and mopping),

• Providing support to scientists, always wearing the correct PPE when entering trial rooms. Veterinary Assistant

Banfield Pet Hospital - Cambridge, MA

January 2021 to April 2021

• Providing professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital.

• Working closely with the doctor to carry out procedures.

• Obtaining cephalic and jugular blood samples.

Veterinary Technician

Compassionate Care Veterinary Hospital - Berlin, CT February 2020 to May 2020

• Admitting and discharging patients for annual exams, emergency appointments, and rechecks.

• Assisting with surgeries such as dentals, spays, neuters, amputations, etc.

• Answering multi phone lines to schedule appointments, place medication refills, and discuss lab results.

• Helped obtain blood samples and sterile urine samples to be sent out to the labs. Client Service Representative

VCA Irvine University Park Animal Hospital - Irvine, CA July 2019 to November 2019

• Managing medical records, charts, reports and correspondence.

• Scheduling and confirming appointments.

• Making up treatment plans with the doctor and presenting them to clients for approval or decline.

• Placing out-bound calls and reaching out to prospective clients. Veterinary Assistant

Coast to Coast Cardiology - Santa Barbara, CA

July 2019 to November 2019

Admitting senior patients to the Cardiologist. Taking blood pressures and X-Rays. Holding patient for ECHO and EKG's.

Veterinary Receptionist/Assistant

AAA Animal Hospital - Huntington Beach, CA

April 2019 to July 2019

• Taking vitals for all patients.

• Helping assess patients with the doctor.

• Presenting and explaining fees, including processing payments. Surgical Expeditor

Newport Bay Surgery Center - Newport Beach, CA

September 2018 to December 2018

• Patient transport into and out of surgical division as well as assisting in patient care in the pre-op and post-op holding area.

• Taking vital signs upon arrival and discharge, as well as hooking patients up to ECG via electrodes.

PC Technician

Bristol Hospital and Health Care Group Inc - Bristol, CT January 2018 to June 2018

• Traveled to client homes to assist in ADL's.

• Assigned four to five clients each day. Commended for chart accuracy, effective team collaboration, and consistent delivery of empathetic care.

• Assessed vital signs, documented information, and reported major changes to nursing staff. EDUCATION

Refresher Course in Phlebotomy Healthcare Training of Florida - Spring Hill, FL October 2022 to December 2022

High school or equivalent in clinical Vinal Technical High School - Middletown, CT January 2014 to June 2014

Some college in Nursing Prerequisites Middlesex Community College - Middletown, CT August 2012 to December 2012

Some college in Nursing

Southern Connecticut State University - New Haven, CT August 2011 to May 2012 High school diploma

Bacon Academy High School - Colchester, CT June 2011 SKILLS

• Veterinary Assistant

• Veterinary Technician Experience

• Animal Restraint

• Animal Care

• Medical Imaging

• Veterinary experience

• CSR

• Customer Service

• Computer Skills

• Customer Service Skills

• Inventory

• Medical Terminology

• Microsoft Word

• Microsoft Office

• Microsoft Powerpoint

• EMR systems

• Pet care

• Medical office experience

CERTIFICATIONS AND LICENSES

• Certified Nursing Assistant (CNA) CPR Certification

• AED Certification BLS Certification

• First Aid Certification

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