El Paso Customer Service

NANCY AGUILERA

***** ****** **** **., ** Paso, TX 79934

Phone: 915-***-****

Email: *****************@*****.***

Objective

I am self-motivated and dependable individual who enjoys working as part of a team or on my own. I have

strong organizational skills with the ability to understand business needs and plan accordingly. I am

looking to work for a dynamic company that offers room for growth.

Employment History

11/2023 - Current Home Healthcare Provider

Valor Personal Assistance Service, Inc., El Paso, TX

Primary functions include caring and providing any needed assistance in the clients

home. Duties include feeding, cleaning, bathing, companionship and making sure

the patient is keeping up with medications and appointments, etc.

01/2017 - 08/2022 Video Repair Tech Level 2

Spectrum, El Paso, TX

I handled calls for all types of issues related to Charter Spectrum

cable/internet/phone customers. Mainly assistance with activations and technical

problems. Also handled calls for billing, sales and general customer service. I was

promoted to level 2 tech through performance and test results in 2019. Worked from

home since the beginning of the pandemic through the separation date.

06/2015 - 11/2016 Bilingual Technical Support Expert

Verizon Wireless, El Paso, TX

Assisting customers with all aspects of their wireless account and services in both

English and Spanish. Promoted from customer service to Tier II Advanced

Technnical Support.

09/2014 - 06/2015 Data Entry

I-Gate, El Paso, TX

Data entry of medical data forms.

10/2012 - 05/2014 Sales

Alorica, El Paso, TX

Sell Directv products and services to incoming callers.

02/2008 - 05/2011 Customer Service Representative

GC Services, El Paso, TX

Answer customer service and collection calls for different clients including Sprint and

Sirius Xm Satellite Radio.

Education History

Business Administration

1 Year at College or a Technical or Vocational School

Strayer University, Online, None Selected

Business Administration

1 Year at College or a Technical or Vocational School

The University of Texas at El Paso, El Paso, TX

Basic Academic Courses

2 Years at College or a Technical or Vocational School

El Paso Community College, El Paso, TX

High School Diploma

Coronado High School, El Paso, TX

Additional Information

I am bilingual. Speak both English and Spanish fluently.

Detailed References

References Available on Request

Contact this candidate