Information technology analyst

Hisham Magrad

Versatile IT Technician Cybersecurity Expert Hardware & Software Specialist

Cell - 313-***-**** Email - *********@*****.***

Skilled IT Technician with a strong background in cybersecurity, hardware maintenance, and technical support. Adept at troubleshooting and problem-solving across Unix/Linux, Python, and Windows environments. Highly experienced in managing security threats, resolving technical issues, and collaborating within cross-functional teams to optimize business operations. Dedicated to continuously improving workflows and ensuring the security and functionality of technology systems.

TECHNICAL SKILLS

- Cybersecurity: Threat Management, Risk Mitigation, Intrusion Detection

- Operating Systems: Unix, Linux, Windows

- Languages & Scripting: Python, Java, Bash scripting

- Networking: LAN/WAN, VoIP, VPN configuration and troubleshooting

- Tools & Platforms: Epic Systems, Storage Security, Remote Troubleshooting, ITSM (ServiceNow)

- Hardware: Computer Hardware Support, Printer Setup and Maintenance

- Soft Skills: Communication, Time Management, Collaboration, Troubleshooting

CERTIFICATIONS

- Google Cybersecurity Certificates:

- Foundations of Cybersecurity

- Play It Safe: Manage Security Risks

- Connect and Protect: Networks & Network Security

- Google Python Programming Certificate

- CompTIA A+ (In Progress)

PROFESSIONAL EXPERIENCE

Epic Go-Live ATE (July 2023 – Present) Multi-Project Support

- Provide real-time support to end-users navigating new workflows and Epic modules, ensuring smooth system adoption.

- Resolve technical issues related to system performance, user input errors, and workflow inefficiencies.

- Educate clinical staff on Epic functionalities including clinical documentation, order entry, and patient tracking, boosting user confidence and system efficiency.

Lead Epic TDR Tester (January 2024 – June 2024)

Corewell Health (East and West)

- Led Testing coordination across multiple departments, ensuring comprehensive test case mapping and hardware readiness.

- Conducted quality reviews of hardware and software, ensuring compliance with internal policies and system requirements.

- Managed morning scrums, providing updates on hardware issues, department concerns, and Epic system performance.

IT Support Specialist (September 2023 – December 2023)

Corewell Health

- Provided technical support for desktop, laptop, printer setup, and installation of company software.

- Maintained network integrity, including LAN/WAN, VoIP systems, and internet troubleshooting.

- Managed hardware replacements and performed system diagnostics to ensure uninterrupted operations across departments.

- Worked with vendors to resolve technical issues, escalating and tracking support requests as needed.

IT Technician (January 2023 – September 2023)

Insulet Corp (Remote)

- Delivered remote troubleshooting to resolve hardware and software issues for end-users.

- Assisted cross-functional teams in managing IT projects, ensuring consistent and efficient business operations.

- Documented technical support incidents and maintained detailed logs for troubleshooting and system monitoring.

Tech Manager (April 2017 – January 2023)

Azaal Discount Pharmacy

- Led daily operations, overseeing the maintenance of tech systems for pharmacy workflow and compliance.

- Managed employee payroll, organized tech support tickets, and maintained pharmacy accounts and patient records.

- Trained and supervised pharmacy technicians, ensuring efficient service delivery and adherence to regulatory standards.

EDUCATION

Bachelor of Science in Computer Information & Technology

Siena Heights University, Adrian, MI

Graduated magna cum laude with a 3.8 GPA

Associate of Science in Cybersecurity

Henry Ford College, Dearborn, MI

PERSONAL PROJECTS

Java Calculator Application

- Developed a fully functional calculator app using Java and the Swing GUI library.

- Incorporated basic arithmetic operations, percentage calculations, and memory functions.

- Applied object-oriented programming principles to enhance maintainability and scalability of the codebase.

Home Network Penetration Testing

- Conducted a simulated penetration test on my home network to identify security vulnerabilities.

- Secured the network by enhancing router settings, strengthening passwords, and closing unused ports.

- Gained hands-on experience in network security, risk assessment, and remediation strategies.

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