Customer Service Front Desk

ICT AND SHIPPING/LOGISTICS

SPECIALIST

DEBORAH FOSU GHANSAH

Tel: 059-***-****

Experience

Objective

Secure a responsible career opportunity to fully

utilize my training skills, while making a

significant contribution to the success of the

company

January 2025 – March 2025

Internship Ghana Ports and Harbours Authority (GPHA)-Takoradi

Monitoring and tracking Port operations (i.e Arrival and Departure of vessels)

Keep records of importation and exportation of containers

Labour handling

Tracking of container numbers/code and commodities (at TACOTEL)

Checking and processing of labour hours for payments

Monitoring of casual labourers in the port.

Calculate Twenty-Foot Equivalent Units (TEU’s)

Actively participating in scheduled meetings

August 2022 – September 2023

Students’ Counsellor Intercom Programming & Manufacturing Company (IPMC)

Organizing and processing inquiries.

Registration of Students.

Carrier Guidance and Course Choices Counselling.

Daily and Monthly Reports.

Distribution of bulk mails and correspondence to various students

Actively participating in scheduled meetings

Accountable for the records and particulars of Students

Act as a liaison between student departments and institution administrators. Assess student body needs and respond to any questions or concerns from the student body in an effective and timely manner. January 2022 – May 2022

Office Manager Gemas Consult

Oversee day-to-day operations of Gemas Consult, Takoradi branch via effective operations management.

Established brand awareness through effective services and promotions.

Decreased office expenditures by implementing inventory controls and standardizing ordering procedures.

Attend corporate meetings to stay up to date on business practices for the organization.

February 2020 – December 2021

Sales Representative Anaji Choice Mart

Responsible for assisting customers and also taking orders.

Balanced the need of multiple customers simultaneously in a fast-paced retail environment.

Educated customers on products and service offerings.

Assisted customers in their selection of products and services that best fits their personal needs.

Offered exceptional customer service to differentiate and promote the brand of the company.

October 2019 – December 2020

Teacher Golden Child Preparatory School

Implemented improvements to better the behavior of individual pupils

Planned lessons according to local education authority standards to prepare for standardized test.

Assessed pupil progress by administering tests and evaluating their results.

Built positive relationship with parents to involve them in their wards’ educational process.

Education Skills Contact

March 2024 – September 2024 . Customer Service Near KNUST Shipping and Logistics Mgt. (ICM Diploma) Maritime Kentinkrono, Kumasi Primo Aviation and Management College Cargo Handling (+233) 024******* Port Operations (+233) 055*******

Business Communication ********************@*****.*** ICT

August 2021 – September 2022 . Programming Methods John Sabbah Road Software Engineering (Diploma) System Analysis and Design Takoradi Library Intercom Programming & Manufacturing Co. HTML, CSS, MSQL Server, ASP.NET, (+233) 055*******

(IPMC) C++, PHP, VB.NET ********@*********.***

Adaptability

Teamwork

Knowledge of cybersecurity principles

Contact this candidate