Customer Service Agent

CURRICULUM VITAE FOR

RUDORWASHE GAMUCHIRAI MUDIMU

Address ***** **** ***** *********** * Harare, Cell 078*******

Email Address:************@*****.***

Personal Details

National ID : 77-086945 G38

Sex : Female

Date of birth : 27/03/96

Language : English and Shona

Marital status : Single

Nationality : Zimbabwean

Religion : Christianity

Licence. : Class 2

Personal Profile

I am a resourceful, hardworking and ambitious lady, whose drive is coming up with innovative solutions to problems through research and development. This is reinforced by the projects carried out over the years spent in pursuing a Honors Degree in Developmental Studies, which contributed to being a team player. Development of the existing skills, gaining more knowledge and initiating some positive changes in the industry I work in is of high priority. This all culminates in becoming a valuable asset to any organization that I am going to work with. Further, my involvement in the Ministry of Health has given me quite the knowledge of planning and executing community development projects.

Qualities

High level of honesty and integrity

Innovative

Ability to work under pressure

Organized and time conscious

Team worker

Skills

Communication skills

Problem-solving skills

Leadership skills

Technical skills (Microsoft)

Multitasking and prioritizing

Academic Profile

Current studies

1.Honours Degree in Development Studies (Great Zimbabwe University 2015-2019)- Degree Class 2.1

2. Advanced level (Hama high school 2013-2014) – 8 Points History, Divinity and Shona

3. Ordinary level (Hama High school 2009-2012)- 5 Subjects including English

Work experience and skills

1. Internship: Ministry of Health and child care

Period:August 2017- May 2018

Duties: handling registration of non-governmental organisations and looking into MOUs making sure they are approved by the Attorney General, writing minutes and attended workshops.

2. Call Center agent

Company name: Telone

Period: DEC 2019-June2020

Duties: Answered calls and maintained professional, friendly demeanor with customers at all times

Established knowledge of protocols, answering customers inquiries and reducing waiting minutes.

Resolved customer complains within 24hrs.

3.AUGUST 2020 – 2022 JUNE

DISABILITY SUPPORT WORKER/ASSISTANT SOCIAL WORKER DANHIKO PROJECT

Identifying people and communities in need of help

Guidance and counseling

Updating database and school registers

First aid and rehabilitation

Facilitating workshops and training for integrated schools

4.Receptionist

Company name: Nallems private limited

Period: July 2022 - March 2023

Duties:Greeted and welcome guests as soon as they arrive at the office.

Answer, screen and forward incoming phone calls.

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

5. Supervisor Call center agent

Company name: MAMBO’S CHICKEN

Period: June 2023 – JUNE 2024

Duties: Answering calls and maintaining professional, friendly demeanor with customers at all times

Established knowledge of protocols, answering customers inquiries and reducing waiting minutes.

Ensuring smooth running of the department

Interests

.Community development

.Motivational and Gender-related article writing

.Travelling

Referees

1.Mr Kadzere: 077*-******

2. TeloneManager 077*-***-***

3 SENIOR SOCIAL WORKER @DANHIKO PROJECT 071*******

4Nallems office 077*******

5.MAMBOS Operations Manager 077*******

Contact this candidate