Scrum Master Continuous Improvement

KATRINA TRAN

**************@*****.*** 346-***-**** Houston, TX

SCRUM MASTER

PROFESSIONAL SUMMARY

Results-driven Scrum Master with a proven track record of facilitating Agile transformations, fostering collaboration, and driving high-performing teams to deliver successful software solutions. Adept at leveraging Agile methodologies, including Scrum and Kanban, to streamline workflows, enhance team productivity, and optimize business value. Experienced in coaching cross-functional teams, resolving conflicts, and implementing continuous improvement strategies to maximize efficiency. Skilled in backlog grooming, sprint planning, release management, and Agile metrics tracking using Jira and Confluence. Strong servant leadership, problem-solving, and communication skills to ensure alignment between technical teams and business stakeholders. Passionate about creating a culture of agility, innovation, and teamwork to drive sustainable success.

TECHNICAL SKILLS & EXPERTISE

●Agile Methodology (Scrum, Kanban, XP)

●Atlassian Suite - Jira, Confluence, Bitbucket

●MS Excel, Powerpoint, Project, Visio

●User Stories, ATDD, TDD, Continuous Integration, Automated Testing

●Sprint Planning, Backlog Grooming, Release Planning

●Facilitation, Collaboration, Coaching, Servant Leadership

●Team Leadership, Team Empowerment, Cross-Functional Teams

●Conflict Resolution, Problem-Solving, Prioritization

●Strategic Thinking, Negotiation, Communication & Adaptability

●Customer Service, Initiative, Motivation & Networking

WORK EXPERIENCE

Scrum Master

Truline Construction October 2020 - Present Remote

●Facilitated daily scrums for 6 diverse Scrum teams, fostering collaboration among developers, testers, and managers.

●Coordinated with 20+ business stakeholders, product managers, and development leads to prioritize deliverables.

●Coached 4 teams in strategic planning by identifying key resource needs and project complexities before new initiatives.

●Led 30+ Agile ceremonies, including sprint planning, backlog grooming, retrospectives, and readouts.

●Empowered teams by promoting servant leadership, self-organization, and continuous improvement.

●Tracked sprint performance using Jira and other Agile metrics to enhance accountability and efficiency.

●Resolved conflicts and mitigated risks to ensure smooth project delivery and stakeholder alignment.

●Supported release planning, solution architecture design, and DevOps practices for streamlined deployments.

●Championed Agile transformation initiatives by mentoring team members and promoting Agile best practices.

●Facilitated cross-functional collaboration to align development efforts with business goals and customer needs.

●Drove continuous improvement by analyzing sprint metrics and implementing process enhancements.

●Conducted Agile training sessions and workshops to increase Scrum adoption across the organization.

●Partnered with product owners to refine and prioritize the product backlog for maximum business value.

Scrum Master

Frost Bank June 2018 - August 2020 Remote

●Coached a Scrum team of product owners, developers, and testers alongside 3 other Scrum Masters.

●Drove Agile/Lean best practices to enhance collaboration, communication, and project execution.

●Built 2 self-managing teams that successfully met release goals and delivery objectives.

●Hosted over 40 Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.

●Implemented Agile best practices in UI/UX design, DevOps, code review, and automated testing.

●Tracked key Agile metrics, providing performance insights to leadership and cross-functional teams.

●Resolved team impediments and facilitated conflict resolution to maintain a productive team environment.

●Provided Agile coaching to foster a culture of continuous improvement and high-performing teams.

●Led backlog refinement sessions to ensure well-defined user stories and prioritized tasks for optimal sprint execution.

●Advocated for Agile principles and influenced leadership to support Agile adoption and organizational change.

●Partnered with stakeholders to enhance team communication, transparency, and alignment with business goals.

EDUCATION

Bachelor of Science, Business Administration

University of Houston

September 2016 - June 2017 Houston, TX

CERTIFICATIONS

●SAFe 5 Scrum Master (SSM)

●Professional Scrum Master (PSM)

●Certified Scrum Master (CSM)

user experience, roadmap, real time, product vision, pmp, issues, gaming, engineer, complex projects

●work collaboratively sales research project management tools product delivery pipeline innovative information systems growth data change manag web, software engineer, software development, sdlc, project risks, project plans, documentation, digital strategyement a scalable, infrastructure, hardware, flow, experimentpplication scrum ceremonies, quality assurance, key performance metrics, integrations, infrastructure, fast growing, cloud, c, api, ai

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self motivate, legal, interpersonal skills, http, excel, enterprise, decision making, consulting, computer science, azure, attention to detailweb scope process improvement monitoring market analysis

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