QA Engineer/Manager

Thang (Michael) Tran

408-***-**** ***************@*****.*** www.linkedin.com/in/michaelthtran

PROFILE

Over 15 years of leadership experience in Quality Assurance testing for software and hardware. Proactively develop test strategies to ensure high-quality releases and mitigate potential risks. Recognized for delivering high-quality results through creative problem-solving and a strong focus on customer experience.

PROFESSIONAL EXPERIENCES

Apple May 2022 – Oct 2024

QA Engineer

Quality and Integrity Assurance test leadership for iWork apps on MacOS, iOS, WEB, and VisionOS.

- Initiated daily QA smoke testing of nightly engineering builds, ensuring operability and compatibility across a matrix of legacy and current MacOS/iOS images.

- Implemented automated functional tests using Python scripts targeting Mac and iPad/iPhone. This continuous automation revealed intermittent crashes and performance issues.

- Proactively led the development of a comprehensive test plan for new features, working closely with Development and Design to ensure accuracy and coverage.

- Drove improvements to problematic UI features, resulting in enhanced usability and customer experience.

- Improved test efficiency over 20% by enhancing and updating existing test suites, optimizing flow and readability.

- Accelerated the resolution of difficult-to-reproduced field issues, triaging and root-causing bugs for faster resolution.

- Facilitated a cross-team Testfest to evaluate multi-user collaboration features, focusing on synchronous connection stability and UX updates.

Apple (contract) January 2021 – May 2022

QA Engineer (App Store & Accessories)

Led QA effort for App Store purchasing flow and wireless charging Qi certification.

- Successfully qualified and released new Apple Watch features for App Store purchasing and authentication integrated with iOS devices.

- Reduced manual testing time and improved reliability by creating the first automated functional tests for Apple Watch and HomePod authentication sync with iOS devices.

- Executed daily regression and weekly comprehensive test suites for Apple Watch and HomePod functionalities within AMS, providing detailed report to stakeholders.

- Participated in project handoff and triage meetings with feature core team, providing feedback and analysis to support project success.

- Reduced the risk of Qi certification failures by improving the wireless charging test process for enhanced error detection.

- Root-caused certification failures and determined potential issues of usability impact. HP Mar 2007 – Dec 2019

Software QA Manager

Managed the quality strategy for HP and partner software applications on all consumer and gaming PCs.

- Developed comprehensive test plan and test cases for each project, collaborating closely with the core team to ensure full functionals and requirements coverage.

- Managed the quality of a portfolio of in-house and partner software applications generating $200 million annually in affiliate revenue.

- Provided executive leadership with objective usability analyses of vendor applications to inform partnership decision.

- Defined and executed the complete software lifecycle testing for apps, including smoke, functional, regression, performance, usability, localization, integration, and end-to-end testing.

- Achieved a 30% faster turnaround by leading US and offshore QA teams to coordinate product handoffs and ensure continuous testing.

- Overcame testing obstacles by developing an automated harness that physically interacts with the notebook, monitors performance, and generate alerts.

- Established a standardized test process to ensure consistent measurement of an application’s impact on performance of notebooks and PCs.

- Led cross-functional teams, focusing efforts on resolving high-priority field issues within 48 hrs.

- Provided executive briefings covering long-term QA strategy, current status, and product reviews.

- Supported OEM with test cases and guidance for integration testing of all software applications. Supermicro Computer Inc. Mar 2004 – Mar 2007

Server Hardware QA Lead

Led QA team in comprehensive final testing of proprietary backplane production server boards.

- Built and rigorously tested custom server solutions for key clients such as Google, PureStorage, and Amazon.

- Performed failure analysis on server hardware burn-in issues, document findings in daily log.

- Implemented a new SOP to improve test methods and increase functional reliability. SKILLS

Project Leadership QA Strategy & Planning Test Case Management Troubleshoot Defects Agile Development Sprint Planning Python Scripting Bug Triage Executive Briefings

EDUCATION

- American Management Association – People Management

- San Jose State University – BS in Management & Information System

- Microsoft – Microsoft Certified Professional

PROFESSIONAL ACHIEVEMENTS

- HP’s annual Quality Award for quality commitment and improvement (2017)

- US Patent for a ceramic based RF BALUN module design (2002)

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