Quality Assurance

Syeda Fatima Zaidi Email: *******@*****.***

Irvine, California, United States Tel: 818-***-****

LinkedIn: https://www.linkedin.com/in/fatima-zaidi-0545a543/ Professional Summary

Experienced Quality Assurance Engineer with a strong foundation in QA processes, management skills and a Master’s degree in Total Quality Management (TQM). Passionate about delivering high-quality software, I have over 10 years of experience applying an ROI-driven approach to ensure end-to-end quality across Web, Desktop, API, IoT and Mobile applications. My expertise spans Manual, API, Database, Performance and Automated Software Testing, seamlessly integrated with CI/CD pipelines in fast-paced Agile cross-functional teams. With a deep understanding of business challenges and project requirements, I am committed to continuous learning, enhancing quality standards and promoting best practices in quality assurance.

Technical Skills

Environments: JAVA, Php, Dot NET, Linux, Python, C# Script Language: C, C++, C#, PHP, HTML, CSS

Testing and Tracking Tools: Putty, PowerShell, WinSCP, Postman, Jmeter, Selenium IDE, GitLab CI/CD, TortoiseSVN Reporting and Analytics Tools: Grafana

Automation tools: JMeter, Postman, SeleniumIDE

Database Tools: SQL, MySQL, DB browser for SQLite

Platforms: Ubuntu, Linux, Windows 10 IoT Core, Windows 7 IoT Core, Windows XP, Vista, 7, and 8, Android, iOS, Raspberry Pi(IoT), Emulator, Simulator, Android Box, iPad, Tablet Defects Trackers: Jira, Mantis, Fogbugz, Wrike, Redmine, TFS, Trello, BugZilla, Trello, Asana, Assembla, Atlassian Confluence, TestRail

Professional Experience

SELLERCLOUD PRINCIPAL SQA ENGINEER July 2023 – To Date

● Tested Catalog, Inventory, Warehouse, Order, Purchasing, Shipping Management, Reporting, Accounting, APIs workflow and QR code features on Emulators, Simulators, Web application, Android, iOS, and different OS environments.

● Executed Security testing (Vulnerability testing, Ethical Hacking and SQL Injection) to enhance cybersecurity

● Performed Functional and Non-functional testing, Regression Testing, Ad Hoc, Database verification(with SQL queries), Backend data verification, UI/UX testing, UAT, Sanity, Smoke and API testing for Positive and Negative Test Cases of the application.

● Tested APIs using Postman and Jmeter for Performance tests of application

● Tested application for Localization and Globalization.

● Performed black-box, gray-box testing. Also executed white-box testing with the developer.

● Created and Executed Test Scenario, Test Case and Traceability Matrix documents.

● Identified, reported, verified and tracked bugs through tracking tools and discussed KPIs.

● Collaborated with the software development team during STLC and assisted them in the reproduction and resolution of defects.

● Carried out daily Scrum, Retrospective meeting, weekly QA meetings, project walkthroughs, and reviews. TEKHQS PRINCIPAL SQA ENGINEER March 2022 – June 2023

• As a project lead involved in complete SDLC and STLC processes.

• Managed QA team tasks, trained juniors and new team members for project domain and QA tasks.

• Conducted Functional and Non-functional testing on NetSuite and Loadstop applications.

• Performed Integration, System testing, Performance testing, Regression, Smoke, Sanity, Ad Hoc testing and User Acceptance testing on the application, Database testing and Backend data verification.

• Created and Executed Test Plan, Requirement Traceability Matrix, Test Scenario and Test Case documents, based on requirements.

• Assigned troubleshooting testing defects, Identified defects, reported, verified and tracked bugs using Jira and maintained product health metrics KPIs.

• Attended Change control meetings with client and offshore team and executed Change management process.

• Carried out weekly QA meetings, project walkthroughs, and reviews and daily scrum meetings. Strategic Systems International PRINCIPAL SQA ENGINEER October 2015 – March 2022

• Conducted Functional Testing, Cross Browser Testing, Smoke testing, Sanity, Usability (UI/UX) Testing, Regression Testing, Unit testing, Integration Testing, System Testing, Security testing, Performance testing and User Acceptance testing.

• Tested application on Android, iOS, Emulator, Simulator, developer tools, Virtual machines, IoT, different OS and environments.

• Executed Performance testing (Stress, Load, Spike, Volume, Capacity) of application on IoT devices.

• Tested application’s memory leaks and verified complete application logs for errors.

• Used Grafana charts for visualizing and verifying ETL of data, timestamps, conversion and storage.

• Tested data of application for different regions by Globalization and Localization testing on Virtual machines and different Operating Systems.

• Verified application flow and data verification with simulators, scripts,system logs files, excel data files, data generators, backend data flow, database and FTP files.

• Tested APIs using Postman and Jmeter for Performance tests of application.

• Created automation Test Scripts using Postman for Regression testing of the Application.

• Created Detailed Timelines, Test Plans, Requirement Traceability Matrix, Test Scenario and Test Case documents, based on requirements.

• Carried out testing activities by Identifying, reporting, verifying and tracking bugs through bug tracking tools.

• Trained team members for QA tasks and on ISO27001 standard.

• Organized strategy review meetings.

• Managed SQA team, monitored and maintained quality and compliance targets, ensuring that all QA Tests are carried out on time and in full.

SolitonTechnologies SENIOR SQA ENGINEER March 2014 – October 2015

• Conducted Functional Testing, Cross Browser/ Compatibility Testing, Smoke, Sanity, Load and Stress Testing, Usability (UI/UX) Testing, Regression Testing, User Acceptance testing, Integration and System Integration Testing.

• Tested application on different OSs, Android Box, Android and iOS Smartphones, Tablets and Simulators.

• Created Test Plan, test Scenario and Test Case documents based on test strategy, business requirements and business rules.

• Created Technical manual of product for new features.

• Executed test cases for tracking and validating software requirements.

• Deployed and updated build on (Android Box, Android and iOS devices, Tablet, iPad) using TortoiseSVN.

• Maintained test reports, validated data in reports and tracked bugs through tracking tools.

• Identified bugs, Executed Bug Root Cause Analysis and monitored product to ensure high standards of quality.

• Gave training and demos to team and clients (on new features of product) and prepared Training Documents to improve customer experience.

• Participated in a Joint Application Development(JAD) session with the Project Manager and client.

• Deployed product builds on client's site.

• Attended meetings with Project Manager and the Client for understanding and finalizing the requirements for new projects and new modules/features in the product.

• Worked with cross-functional and offShore teams to manage defects, compile test results, communicate issues, evaluate risks and status on a timely basis to ensure the solution meets the business requirements.

• Maintained product health matrices to determine open/closed/Reopened/ Deferred bug count for the ongoing build.

• Provided on demand assistance to application engineers, for improvement in project modules and resolving the bug.

SwaamTech SQA ENGINEER July 2012 – February 2014

• Performed Functional, Regression, Compatibility testing (Cross-Browser and Cross Platform), Smoke, Sanity, Regression Testing, Usability (UI/UX), AdHoc testing and User Acceptance Testing of application.

• Tested application on different Smartphone devices(Android, iOS, Blackberry), Simulator, Emulator, Operating Systems, iPad and Android tablets.

• Tested different web applications, Mobile applications and Desktop applications.

• Based on the Use Case and Functional Design Requirements, created and executed test cases, test scenarios.

• Identified, Reported and tracked bugs, defects, improvements and deficiencies using Jira.

• Coordinated in defect management calls with different teams (development, support and management) and participated in defect review calls with the development team.

• Took part meetings with Project Managers, developers and clients for requirement analysis of new project modules.

• Reported work status to the Team Lead and the Project Manager in Scrum meetings.

• Attended Sprint Planning and Retrospective Meetings. Education

Masters of Science in Total Quality Management 2015 - 2017 Bachelor of Science in Computer Engineering 2008 - 2012

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