Human Resources Customer Service

EDUCATION

Samantha Gostanian

469-***-**** ● College Station, TX 77840 ● ************@*****.***

Texas A&M University College Station, Texas

Bachelor of Education in Human Resources August 2025 Minor in Business Cumulative GPA: 3.2

School of Education Major GPA: 4.0/4.0

PROFESSIONAL EXPERIENCE

Kiddie Castle College Station, Texas

Teacher September 2024 – Present

● Responsible for the care and educational development of children aged three and younger, implementing the curriculum mandated by the state of Texas

● Participate in outdoor activities, creative arts and crafts, as well as interactive sensory play to stimulate cognitive development

Haddad Brands New York, New York

Human Resource Intern July 2024 – August 2024

● Developed and completed Excel spreadsheets outlining potential events and activities aimed at enhancing employee morale

● Conducted a competitive analysis of employee offerings of other companies to identify potential opportunities for enhancing Haddad’s benefits and initiatives, as well as administering health and wellness programs for employees

Massage Heights McKinney, Texas

Front Desk Receptionist April 2018 – August 2019

● Greeting and assisting guests in-person and over the phone along with facilitating inquiries and resolve issues related to company services, ensuring comprehensive customer service

● Facilitated the sale of memberships and merchandise to guests, actively promoting business growth and earning commissions upon achieving sales targets

Cracker Barrel Allen, Texas

Lead Hostess December 2017 – October 2018

● Oversaw and coordinated dining room activities and directed servers to provide fast and positive customer service

● Supervised and provided support to fellow host/hostesses in fostering their training and development within their roles

● Utilized the PA system to promptly inform guests when their table was available, ensuring customer satisfaction

LEADERSHIP & INVOLVEMENT

Aggie Students in Human Resource Development College Station, Texas Public Relations Executive May 2023 – January 2024

● Collaborated with fellow executive members to explore diverse concepts and initiatives concerning organizational strategies, focusing on facilitating members’ access to internship and professional employment opportunities

● Manage the organization’s Instagram platform to relay information regarding forthcoming events and significant announcements in a strategic and professional manner

Armenian Church Youth Organization of America (ACYOA) Carrollton, Texas Organizer/Volunteer February 2016 – Present

● Engage in diverse service initiatives including food drives and Toys for Tots campaigns aimed at supporting families

● Aid in organizing events that over four hundred Armenian youth participate in quarterly to bring the Eastern Diocese community together

St. Nersess Armenian Seminary Armonk, New York

Camp Counselor July 2022 – August 2022

● Guided Armenian high school students through various Church camp activities such as Bible study sessions, Armenian language classes, and facilitating discussion on Armenian history

● Ensured all participants were engaged and maintained safe throughout the session and provided an ability for all participants to discuss personal and spiritual milestones

SKILLS & CERTIFICATES

Technical Skills: Microsoft Office (Excel, Word, & PowerPoint) Google Docs Certifications & Training: Basic Mediation Course Certification, CPR Certification

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