Customer Service Front Desk
Resume:
SHERATON KAMPALA HOTEL
HOTEL HOST AND CASHIER ***0 - PRESENT
Responsibilities
1. Greet guests warmly as they arrive at the hotel and assist with the
hotel's reservation system, ensuring accuracy and timeliness. 2. Collect payment for room charges, deposits, and additional services, processing cash, credit card, and other payment methods. 3. Answer phone calls, Provide guests with information about hotel amenities and services and respond to inquiries, Manage hotel reservations.
4. Maintain a neat and organized front desk area, including the display of promotional materials and brochures.
5. Assist guests with any issues or concerns they may have during ensure rooms are ready for check-in and address any maintenance issues reported by guests.
6. Prepare daily reports, including occupancy rates, revenue summaries, and cashier reconciliations.
CAFE JAVAS
WAITER 2018 - 2020
Responsibilities
1. Greet guests warmly upon arrival and escort them to their tables. 2. Present menus and Take accurate food and beverage orders from guests and input them into the POS system.
3. Serve food and drinks to guests in a timely and courteous manner. 4. Check on guests periodically to ensure satisfaction with their meals and address any issues promptly.
5. Clear tables and reset them for the next guests. credit card transactions.
WORK EX PER IENCE
As a 27−year-old professional with 5 years of experience in the hotel industry, I excel in providing exceptional customer service to guests throughout their stay. With a diverse background in roles including waiter, hotel host, and cashier, I bring a comprehensive understanding of the importance of warmly welcoming guests, check-in and check-out procedures, handling reservations, and performing cashier duties with precision. My professionalism and keen attention to detail are key factors in ensuring a positive experience for all guests.
PROF ESSIONAL SUMMERY
06/2017 - 10/2018
YMCA Comp. Institute, Kampala
Diploma in Food and Hotel
Management
02/2013 - 12/2015
Kasubi Senior Secondary School.
Advanced certificate of
education.
E DUCATION
Customer Service
Communication
Multitasking
Teamwork
Basic Computer Skills
S KILLS
***************@*****.***
Kampala, Uganda
CONTACT
CUSTOMER SERVICE SPECIALIST
AMAYA NICKOLAS
Contact this candidate