Customer Service Representative

Rochelle Cloud

*** ****** **.

Hampton, Ga *****

470-***-****

*******@*****.***

OBJECTIVE: To be a key member of a management-operations team where I can contribute to the overall success of the organization by utilizing my managerial, organizational, analytical, communication, and marketing skills.

PROFESSIONAL PROFILE:

10 years of experience in a business-office environment, working Customer Service Representative, Team Lead, Fraud Agent, claims analyst. Strong organizational, customer service, written and oral communication skills. Ability to multitask Ability to conduct daily inspections, ensuring compliance with applicable federal, state, and local laws, while adhering to company regulations and policies. Accomplished in using judgement, as well as meeting goals and deadlines under pressure. Experienced in preparing and presenting reports and analysis of technical information, Exceptional skills as a liaison, providing information on products and services, answering questions, and resolving any emerging problems concerning customer accounts while maintaining accuracy and efficiency. Work well with others and capability of working alone with little to no supervision WORK EXPERIENCE ACT Technologies Remote- Work from home October 2020 – November 2024 Processed fraudulent customer account disputes while applying bank and card industry regulations and practices in reaching a dispute resolution. Processed and reconciled vendor and customer disputes, posted chargeback credit card charges, maintained documentation of chargebacks. Quality audits and documentation of initial incoming calls from clients Luxottica McDonough, GA 30228 July 2016– January 2019 Oversaw and evaluated all activities of automatic lines while ensuring safety and efficient work Ensured product handling and delivery practices met customer expectations, as well as business objectives.

EDUCATION AND TRAINING Griffin technical college June 2010-January 2012 COMPUTER SKILLS: Microsoft (Office, Publisher, Access, Outlook, Word, PowerPoint, Excel, OneNote, Kronos, Teams, OneDrive) Global Work Allocator (GWA), LexisNexis, Referral Management System (RMS), Nice Engagement Resources, NextIdea References: Available upon request