Office Manager/Maitre D

Katelyn Walsh

Specializing in personable hospitality with over a decade of success in guaranteeing guest satisfaction by recognizing needs and attention to detail. Strong and energetic about providing upbeat and friendly service to result in repeat guests.

Cherry Hill, NJ

609-***-****

***********@*****.***

EXPERIENCE

Parc, Philadelphia — Maitre D’

MAY 2022 - PRESENT

Guiding and training my colleagues to accommodate all guests and their needs to offer appropriate reservations. Also, handling very high volume with care by communicating with management of allergies, special occasions, needs/requests, and other requirements. Maintaining the books to ensure proper and timely service by seating in a precise and timely manner.

Continental Mid-Town, Philadelphia — Office Manager

DECEMBER 2016 - MAY 2022

Maintaining office efficiency by planning and implementing office systems, layouts and equipment procurement. Organizing training for front of house employees, arranging meetings and strong coordination with the events department for management and staff.

Ashton Cigar Bar, Philadelphia — Maitre D’

MARCH 2019 -MARCH 2020

Organizing the front of house with upscale clientele to provide timely service to ensure all duties such as coordinating large parties and high volumes of guests. Also, maintaining high class standards while answering phones, handling cover charges and any guests needs.

EDUCATION

Rowan College, Burlington County, NJ — Fine Arts

Associates Degree

SKILLS

Thriving extremely well in fast paced environments while handling multiple tasks. In addition, being very approachable and comfortable interacting with guests.

- OpenTable

- Aloha

-Avero

- Quickbooks

- Excel

- All social Media Platforms

- Powerpoint

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