Network Engineer It Support

Highly motivated and results-oriented Network Engineer with 5+ years of experience designing, implementing, and maintaining complex network and IT systems for various organizations. Proven ability to manage tasks including Windows Server administration, Active Directory, virtualization, and storage solutions. Expertise in network protocols, security, and troubleshooting to ensure optimal network performance and user experience.

Technical Skills

Networks: TCP/IP, DNS, DHCP, HTTP, FTP, SSH, LAN, WAN, Wi-Fi, VPN

Network Security: Firewalls, Access Control Lists (ACLs), Encryption, Intrusion Detection/Prevention Systems (IDS/IPS)

Network Management: Network monitoring, troubleshooting, performance optimization

Operating Systems: Windows Server 2008, 2012, 2016

Virtualization: VMware, VirtualBox

Storage: SAN architecture, volumes/partitions, disk sets, RAID, storage pools

Backup & Recovery: Block-level backup, backup/recovery methods

Documentation: Network and IT system policies, procedures, and documentation

Professional Experience

Network Engineer/Support (Projects/Contracts) Insight Enterprise March 2024 - Present

Collaborated with Insight Enterprises on network projects and contracts for diverse clients.

Designed, implemented, and maintained robust network infrastructures to meet client needs.

Performed equipment racking and stacking (switches, routers, servers, firewalls).

Decommissioned network equipment and devices following best practices.

Installed low voltage cabling (Cat5 and Cat6) for network connectivity.

IT Support Specialist II Essintial Enterprise Solution Nov 2019 – Oct 2022

Managed and supported network and IT systems for 30+ Rite Aid/Walgreen locations across multiple states.

Supervised a team of IT Support Technicians, ensuring efficient resolution of user issues.

Led the successful network infrastructure and software deployment upgrades for 11 stores.

Documented network jack and switch port label connections for 16 Rite Aid/Walgreens locations.

Provided network printer setup, administration, and support for robotic pill dispensers.

Troubleshooted and diagnosed equipment failures across computers, printers, networks, and associated systems.

Utilized ServiceNow and SRM Buddy for ticket management and task tracking.

IT Support Engineer (Contract) DXC Technology/Education Testing Services (ETS) Nov 2018- Nov 2019

Collaborated with lead technicians to support CEOs, VIPs, and customer clientele.

Partnered with vendors and management on network and IT system projects.

Maintained Service Level Agreements (SLAs) for administrative support.

Provided escalated support for over 10,000 end-users remotely and in person.

Managed 15,000+ desktop/laptop assets using ServiceNow ticketing system and maximo.

Oversaw shipping and handling of server, switch, and PC equipment.

Collaborated with 3rd party vendors for new/old equipment orders and decommissioning.

Managed rolling PC refresh and workplace lifecycle management processes.

Monitored virtual machines for off-site users.

Independent Contractor Technician Various Clients Sept 2016 - Dec 2019

Successfully completed network infrastructure projects, including Cisco switch, router, and firewall installation (racking and stacking).

Installed security cameras and low voltage cabling (Cat5 and Cat6) for various clients.

Performed full store installations for printers, POS systems, access points, and Bluebird devices.

Inventoried IDFs and MDFs for multiple warehouse corporations.

Assisted project managers with data center inventory during on-site visits.

Education

Lead City University, Oyo State Ibadan (2004-2008) - Bachelor’s Degree, Office Technology and Management

PG Community College (2023-2024) - Computer Networking (CE)

Certifications

Cisco Certified Network Associate (CCNA) - CSCO14601434

CompTIA Security Plus - COMP001022544632

Contact this candidate