Project Manager Customer Service

Mohanad Mabrouk

***********@**.*****.*** 302-***-****

EDUCATION

Wilmington University

New Castle, DE

Bachelor of Science in Information Systems Mgmt.

GPA: 3.8

** ******** *******, ********, NJ 08043

Graduating: May 2025

COURSEWORK AND PROJECTS

Tableau Data Visualization

Gather, clean, and prepare data for analysis and visualization.

Develop interactive dashboards, reports, and visualizations using Tableau Desktop and Tableau Server.

Conduct user training sessions and provide support to enable self-service analytics using Tableau.

Create custom calculations, parameters, and filters to manipulate and present data effectively.

Communications Failures in Business

•Conducted comprehensive audits of communication processes and practices within the organization to identify areas of weakness and potential failure points.

•Collaborated with cross-functional teams to gather data and insights on communication issues from multiple perspectives.

•Reviewed external communication materials such as marketing campaigns, press releases, and customer service interactions to evaluate alignment with organizational goals and values.

•Developed actionable recommendations to address identified communication failures and improve overall communication effectiveness.

PROFESSIONAL EXPERIENCE

Burlington Operating Group, Inc

Burlington, NJ

Assistant Project Manager (Intern)

February 2025 – Present

Supported project planning and execution by coordinating timelines, tracking deliverables, and ensuring alignment with company objectives.

Managed project documentation and stakeholder communication, including status reports, meeting notes, and presentations for senior leadership.

Assisted in budget tracking and resource allocation, optimizing costs and improving efficiency in project operations.

Identified project risks and collaborated with teams to implement mitigation strategies, ensuring smooth project progression.

IHOP

Burlington, NJ

IT Technician

Aug 2021 – April 2022

Installed, maintained, and configured IT equipment across 15 restaurant locations.

Collaborated on implementing technology solutions, boosting transaction efficiency by 20%.

Conducted regular maintenance tasks ensuring IT infrastructure security and reliability.

Achieved 95% resolution rate for service requests within 24 hours to minimize downtime.

Doctorz

Alexandria, Egypt

Staff Assistant at Marketing Department

May 2019 – August 2019

Assist in drafting and proofreading marketing communications, including emails, and social media posts.

Prepare and distribute marketing materials, presentations, and reports as needed.

Track project timelines, milestones, and deliverables to ensure projects stay on schedule.

Compile data and insights into comprehensive reports for use in marketing strategy development.

RELEVEANT SKILLS

Software: MySQL, Tableau, Microsoft Office 365, Windows 7, 8, 10 & 11, Microsoft Server 2013, Office 365 Management, Group Policy, Bloomber/Finance Apps, MS Exchange 2013, Mimecast, Linux, Microsoft SQL Server.

Coding Software: Python, JavaScript, C++.

Languages: English – Proficient, Arabic – Native, Spanish-Intermediate.

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