Customer Service High School

Miriam Miller 206-***-****

Seattle, Washington 98122 ******************@*****.***

EMPLOYMENT

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Applied critical thinking skills, honed multi-cultural experiences, and excellent customer service as an advocate for UnitedHealthcare Medicare Advantage Plan Members, through one- on-one personalized conversations, utilizing online databases to aid Medicare recipients in navigating the complexity of the U.S. healthcare system, thereby improving outcomes, and lowering costs.

11/2019 – 10/08/2021 Goodwill

Applied critical thinking skills and excellent customer service to Seattle Goodwill and Ballard Goodwill Stores; Curated donations as Production Associate for Goodwill South Lake Union, University, Seattle, and Capitol Hill stores to fund Jobs, Training, and Education Programs.

09/2014-03/2019 Home Depot

Applied critical thinking skills, excellent research capabilities, cost-benefit analyses, and powers of persuasion to generate appliance sales growth of 16.5% in fiscal year 2017 in one of the smallest Home Depot stores in the corporation; supervised, managed, and trained new associates in department resolved consumer complaints by excellent customer service and knowledge of Home Depot policies.

20l0 -2014 Miller Tutoring

Applied strategic experience as public-school teacher to provide excellent tutoring and broad knowledge of history, English, and college preparatory to high school students; participated in drafting completed history and English assignments; supervised and managed college readiness.

1997-2010 Franklin High School

Applied critical thinking skills, multi-cultural awareness, and strategic pedagogy to educate, manage and supervise Franklin High School students of more than twenty-five national origins in reading comprehension, writing, law, world, and U.S. history. Ensured graduation of seniors through application of literacy skills in final written assessments. Prepared students for post-secondary opportunities and civic engagement. Positively influenced colleagues to achieve racial and socio-economic equity for Franklin’s non-college bound minority, foreign-born, and working-class majority-race students.

1988-1997 Miriam Miller, Attorney at Law

Facilitated the administration of justice in wide-ranging solo practice of plaintiff’s employment and labor law pursuant to RCW 49.60 and Title VII.

EDUCATION

Teaching Certificate and Master of Arts in Education, Antioch University, 1997

Juris Doctor, University of Washington School of Law, l976

Master of Arts in Urban Planning, University of Washington School of Urban Planning, l973 Bachelor of Arts in Literature, Sarah Lawrence College, 1970

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