Customer Service Administrative Support

Emilio Coello

Emilio Efren Coello Coronel

Email: **************@*****.***

Mobile: 305-***-****

SUMMARY OF QUALIFICATIONS

Highly motivated and passionate with over five years of Customer Service experience. Dynamic and flexible when it comes to responsibilities and fast learning traits. Driven to achieve goals and success. Strong desire to learn and develop a business career.

OBJECTIVE

Motivated and willing to go the extra mile to guarantee company’s goals and achievements within the required time. Punctuality and accuracy are key abilities in order to perform efficiently in this role. Qualified with key skills as follows: Administrative support Critical Thinking Good Communicator Decision Maker Able to Multitask Leadership Skills Office Team Leader Organizational Skills Detail Orientated Discipline Work under Pressure Training Team

ORDAINED IN MINISTRY STUDIES BY THE TEOLOGIC UNIVERSITY OF MEXICO A.C (UTM)

Graduated in Pastoral Classes in 2019

More than 5 years into Ministry

2 Years as Youth Pastor in Community of Hope Cristhian Church

3 Years as Worship Leader

PROFESSIONAL EXPERIENCE

Rapid E- Logistics

Warehouse Assistant Manager

2022 to Present

Netbox:

Freightforwad Company

Warehouse Clerk

July 2019 - Present

Shipping and Receiving

Warehouse duties

Loading and Unloading Trucks

Inspection of Dangerous good

Packing E Containers

Logicar Inc.

Distribution Center for Automotive Art – “Driven by Color”

Forklift Operator

October 2015 - 2018

•Responsible for operating a forklift and the tasks included are moving, locating and relocating, stacking, and counting the merchandise.

•Unloading inbound merchandise safely and moving the merchandise to correct location (Receiving Process).

•Ensuring both inbound and outbound shipments are both accurate and free of damage. If damaged, report it immediately.

•Pulling and preparing merchandise for shipment, making sure that the exact number and product type is pulled, and shrink-wrapping the merchandise correctly and efficiently (Picking Process).

•Moving product from warehouse inventory into trucks or containers (Loading Process).

•Assisting in physical inventories and ensuring stock is rotated properly (FIFO System. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment

7-Eleven

International Convenience Store

Store Associate 1 YEAR (2015)

•Drove high customer satisfaction by serving clients with courteous service.

•Guided clients with a thorough background of the specials to ease their shopping experience.

•Responsible for ensuring accuracy in inventory and stocking the inventory accordingly.

•Managed and organized closing duties.

•Dealt with high-volume tasks and ensured tasks were met in the required time slot.

•Delivered orders with prompt accuracy and timely efficiency.

Ross Stores

Off-price Department Chain

Store Associate 2 YEARS (2013)

•Dealt with high-volume tasks and pressures to satisfy customer’s needs

•Responsible for ensuring accuracy in the inventory and stocking the inventory accordingly.

•Managed and organized closing and opening duties.

•Ensured clients were met with an exemplary service from start to finish.

•Lead clients to a thorough background of specials and locations to ease their shopping experience.

El Rey Jesus

International Ministry

Call Center Employee 1 YEAR (2012)

•Received calls from people in need of prayer

•Took Orders from callers

•Dispersed orders to corresponding agent depending on urgency.

Helped community by spreading the good news of Jesus Christ.

Skills:

•Interpersonal skills

Communication skills - verbal and written

Listening skills

Problem analysis and problem-solving

Attention to detail and accuracy

Data collection and ordering

Customer service orientation

Adaptability

Initiative

Stress tolerance

Computer Skills: Excel, Access, Power Point and Word, Quick Books, MediSoft, Internet proficiency

Typing skills: 40+ wpm

CERTIFICATIONS

Forklift Certification

EDUCATION

GED - Ecuador

Music Degree

Canzion Institute

Presently Enrolled

COMPUTER/LANGUAGE SKILLS

Proficient in written and spoken English and Spanish

Proficient in Microsoft Office

Contact this candidate