System Administrator Technical Support

Ishaar Ahamed Mohamed Ibrahim

Al Hamriya

Dubai, UAE

****************@*****.***

+971-*********

Professional Summary

Motivated and technically skilled Network Administrator with 2 years of remote experience as a System Administrator and a strong academic foundation in Computer Science. Currently pursuing a Bachelor’s Degree in Computer Science at Lincoln University College and holding CCNA (Cisco Certified Network Associate) and CEH (Certified Ethical Hacker) certifications. Proficient in managing network infrastructure, ensuring system security, and providing remote technical support. Adept at troubleshooting, configuring network devices, and implementing security best practices. Passionate about leveraging technology to optimize network performance and security.

Key Skills

Network Administration: Routing, Switching, TCP/IP, DNS, DHCP, VLANs, OSPF,

System Administration: Remote Server Management, Active Directory, User Management, Backup & Disaster Recovery

Network Security: Firewall Configuration, VPN Management, Intrusion Detection Systems, Ethical Hacking

Security Tools: Nmap, Metasploit, Burp Suite, Nessus

Monitoring Tools: Nagios, Wireshark, PRTG, SolarWinds

Certifications: CCNA, CEH

Operating Systems: Windows Server, Kali Linux, Red Hat Linux

Professional Experience

System Administrator (Remote)

Lanka Solutions 2021 – 2023

Managed and maintained remote server infrastructure, ensuring 99.9% uptime and optimal performance.

Configured and monitored network devices (routers, switches, firewalls) to ensure secure and efficient operations.

Provided remote technical support to resolve system and network-related issues for end-users.

Implemented security measures, including firewalls, VPNs, and intrusion detection systems, to protect sensitive data.

Education

Bachelor of Computer Science (Ongoing)

Lincoln University College 2024 – 2026

Relevant coursework: Networking, Cybersecurity, Operating Systems, Cloud Computing, Data Structures, and Algorithms.

G.C.E Advanced Level

Kattankudy Central college 2022

Major: Physical Science

Grades: Pass

G.C.E Ordinary Level

Al - Hira Maha Vidyalaya 2019

Major: General Subjects

Achievements: 8A, 1C

Certifications

Cisco Certified Network Associate (CCNA) – 2024

Certified Ethical Hacker (CEH) – (On going)

Technical Proficiency

Networking Protocols: TCP/IP, DNS, DHCP, VLANs, OSPF, EIGRP, BGP

Tools: Wireshark, Nagios, PRTG, GNS3, Packet Tracer

Operating Systems: Windows Server, Kali Linux, Red Hat Linux

Security Tools: Nmap, Metasploit, Burp Suite, Nessus

Languages

English (Fluent)

Tamil (Native)

Arabic (Basic)

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