Cedar Rapids Information Technology
Resume:
Sherita Snyder
Cedar Rapids, IA 52404
Cell: 319-***-****
************@*****.***
Education
High School Diploma – 1989
Attending CTU in Information Technology – Bachelor’s degree
Skills
Microsoft Word, Excel PowerPoint
Microsoft Internet Explorer and Microsoft Exchange, Jira, Citrix, Epic, Directory, Teams, Skype, ServiceNow, Sharepoint, Cherwell, Cisco Finesse, Cisco, Teams, Slack, One Note
DPS500, AS400 database, Novell NT, O365, Lotus Notes, Bankline, Mantis,
Microsoft Access, Speedwriting, Dictation 60-65 wpm, Azure, DUO, E-Ticketing,
Typing 75 wpm,
Experience
IT Consultant/Test Equipment
United Fire Group 10/24-01/25 Cedar Rapids, IA
Break, Fix Desktop and Laptops, Imaging, Install hardware and software, desktop setup, removal of equipment. Oher tasks as assigned
09-28-23- 10/01/24 Unemployed
Technician Tier2
Rockwell Collins 3/23-09/23 Cedar Rapids, IA
Break, Fix Desktop and Laptops, Imaging, install hardware and software, reset passwords, troubleshoot accounts, and close out trouble tickets, setup and removal of Monitors and docking stations, switches, install motherboards and replace fans in laptops, setup DUO on Android and iPhone as well as updated Programs and applications, other tasks as assigned.
CCB/QPS Temp Service-Production, Hiawatha, Iowa
06/2022-01/2023
Assorting product, packaging product, weighting product on assembly line, Palletizing.
IT Help Desk- University of Iowa, Coralville, IA
02/2022-06/2022
Consist of Employees with migration to O365, Citrix, Outlook, Citrix Director, Epic, Android devices, MAC setups. Directory 1912, Remote into there systems to assist with setup for different applications.
Unemployed 06/2021-01/2022
Technician L1
NRTC-Remote/Teksystem Temp Service Cedar Rapids. Iowa
05/2021-05/2021
Consist of troubleshooting customers account for cable, internet, modem, home phone, cell phones, tablets.
CSS-Remote/Aerotek Temp Service
Transamerica - Cedar Rapids, IA -03/2021 -05/2021
Consist of helping customers with questions on there Annuity accounts, updating beneficiaries and contingent application, emails, and chats, issuing out payments to customers via mail or direct deposit.
CSS Backend - Remote/Aerotek Temp Service
Nordstrom - Cedar Rapids, IA – 11/2020 - 02/2021
Re-Route packages, address changes, refunding payments, SMR, NPR, Price Adjustments.
Tax Specialist
TaxAct-Remote/TEKsystems Temp Service
Cedar Rapids, IA 01/2020 – 04/2020
Inbound and Outbound calls assisting customers with preparing their taxes, Navigating the customers around TaxAct Application. Live Chats, Email customers with verbiage about the IRS publication website.
CSS- Remote/Aerotek Temp Service
Nordstrom - Cedar Rapids, IA – 11/2019 -1/2020
Inbound and Outbound calls, taking orders, updating address information for customer accounts, taking credit card information and gift cards for payments, conversing with UPS, Fedex, CDL, On Track, USPS for customers delivery service.
P&G/Staff Management Stager/QA Operator
Iowa City, IA
07/2018 – 09/2019
Verifying Brand code and Julian date for Oral Rinse and Beauty products, ordering corrugated, Bottles and Labels and Caps assuring that Production line is ran successfully daily.
Frontier Co-Op Production Worker Norway, IA
01/2018 – 07/2018
Weighting product, Setting up production for shipments to different Clients all over the United States.
Whirlpool Corporation -Production/Assembler Amana, IA
06/2016 – 07/2017
Assembling refrigerator, repairing refrigerator doors. Other tasks as assigned.
West Liberty Foods- QA Tech Mount Pleasant, IA
08/2015- 04/2016
Checking all product for Quality Assurance, HACCP certified Lockout Tag Out certified, assisting with WLF trucks for Temperature setting on product, checking weights and O2’s on packages, chemical checks, other tasks assigned.
Thomas L. Cardella- Customer Service Rep Cedar Rapids, IA
08/2014- 05/2015
Inbound calls from clients inquiring about hotel and care rebates.
Transamerica- Aerotek – CSR/IT Help Desk Cedar Rapids, IA
12/2013 – 08/2014
Consist of inbound and outbound calls to employees to reset password for their computer, AWD, Citrix, Outlook, Mantis, Bankline, Western Union, Lync.
Transamerica - Kelly Service Cedar Rapids, IA
03/2013 - 06/28/2013 Audit Specialist/Customer Service
Auditing Death and Alive Policies, implementing documents to beneficiary on name changes, new owners, and contingent owners of the policies, indexing customer policies.
Mediacom - Kelly Services Customer Service Representative/Front Desk Iowa City, IA
06/2012 - 08/2012
Customer questions, cash handling, collecting equipment, audit daily, weekly, and monthly reports, answering calls.
Thomas L. Cardella - Kelly Service – Customer Service Rep Iowa City, IA
09/2012 - 11/2012
Consist of conversing with customers to restart their subscriptions, making customer aware of the deficit problems in the USA.
Lance Private Brands Machine Operator Burlington, IA
03/2009 – 05/2011
Package Handling, running Rotary machine that produce product, cleaning and switching Die on machine, setting up rotation on machine.
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