Network Operations Technical Support

SUNITHA.K

Contact No. : - 833*******

E-mail:- **************.****@*****.***

PROFILE SUMMARY

Completed professional training on CCNA Routing and Switching

I Have a clear understanding of Cisco Routers and Switches

Well-versed in LAN and WAN implementation

Comprehensive problem-solving abilities and willingness to learn facilitator hard working TECHNICAL KNOWLEDGE

Learner with an attitude to make a good career in Networking

Good Knowledge of OSI & TCP/IP model

Good Knowledge of Service Now

Configuration and troubleshooting Cisco 3600, 3700, 2600,2800 series

Configuration and troubleshooting of Cisco 2950, 3750, series catalyst switches

Configuration of routing protocols : Static, RIPv1, Ripv2, OSPF, EIGRP & BGP

Switching: VLAN, VTP, and STP.

Knowledge of BGP and MPLS, ILL,

Knowledge of IPSec, VPN,

Knowledge on Fortigate Firewall, Aruba Router Switches Routers and APs

Knowledge of SIP flow, IP Phones, IPPBX, FXO Gateways, and FXS Gateways

Other: DNS, DHCP, TCP/IP, NAT, PAT, IPV6, MPLS, ILL, Aruba Access points, Routers, Switches, and routers.

WORK EXPERIENCE

Working as a Senior Specialist in HCL Technologies from November 2023 to date Key Responsibilities

Managed Network Services

Incident/Problem/Change management

Capacity Reporting

Network tools, Device Maintenance

IMAC, Remote break fix

Network Operations Support

Provider Engineering Support Functions

IP Address Management Services

Load Balancer Management Services

Device Backup

Working as a NOC Engineer in Sify Digital Services Limited from April 2022 to November 2023 Key Responsibilities

GNOC Network Engineer (Global Network Operations control) team with the responsibility of Troubleshooting and Configuring MPLS, and ILL links of Managed and unmanaged customers with a wide range of Network Devices.

Resolving network and service provisioning issues for both PE and CE routers, WAN network implementation between PE and CE, and configuring routing protocols like OSPF, BGP, and Static.

implementation and troubleshooting of VLANS, high availability solutions like (HSRP, VRRP) ACLs, NAT, etc. Url and port-based traffic filtering for MPLS and SDWAN networks.

Delivering Technical support and escalation support. Troubleshooting, Monitoring, Managing network operations for critical customers, Banking sectors wide area networks, and MPLS VPN services.

Weekly and on-demand review with the senior management of the team and Business Service Delivery unit on customer problems and recommend technical solution enhancement to meet the SLAs.

Managing &Monitoring MWIFI Devices like Access points and controllers of Aruba

Configuring and managing Aruba Access points and Controllers, Aruba Switches, and routers.

Worked as a Technical Architect in Infosys BPM LTD from Sept 2021 to April 2022 Key Responsibilities

Suppling the Hardware to the customers ( Hardware like Switches, Routers, Gateways)

Preparing quotations and setting the margin.

Uploading quotations in the direct tool

Closing the request

Worked as an ORT Engineer ( L2 support Engineer) in Bharti Airtel from 17th June 2019 to 21st September 2021

Key Responsibilities

Handling website issues, port open/forward

Configuration and Troubleshooting for outlook issue

WiFi technology modem configuration with Remote support

Firewall configuration, DRV, BIOMETRIC SUPPORT

Monitoring the Network system and configure vpn issue

Coordinating with the field eng for Technical support

Maintaining LAN/WAN/VOICE network established in a network

Maintain SLA, REOPN, REPEAT

Worked as a Technical Co-coordinator in Pure Life Office Systems Private Limited from 2016 – Jan 2017

Key Responsibilities

Technical Coordination with all technical Engineers.

Receiving the support calls on Phone and Email.

Assign the calls to respective engineers, after consulting with Sr. Technical Engineer (Supervisor).

Union Bank of India call handling and follow up for closer

Preparing the service proposal & quotes.

Keep the track of all the support call records with status.

Follow up on Installation,

Worked as IT recruiter in Ram consultancy from Jan 2015 to December 2016. Key responsibilities

Screening resumes of the candidates based on job description available

Short listing resumes based on several search factors such as matching skils, recently updated resume, location, experience, previous employers etc.

Calling the shortlisted candidates to know their interest about job opening.

Finalizing interview schedule and making the interviewer to be available for taking the interview.

After interview sharing feedback to the employee.

In case if they are selected then salary negotiation and follow up with them till on boarding. Education Qualification

B.E in Telecommunication from Visweswariah Technological University, Belgaum in 2013 with 63.45%

DECLARATION

I do hereby declare that the above information is true to the best of my knowledge. Place:

Sunitha Karthikeyan

Date:

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