Human Resources Business Operations

Ashlie Warren

Experienced Healthcare and Business Leader

******.******@*****.*** • 904-***-****

LinkedIn • Jacksonville, FL 32034

Dynamic and results-driven professional with extensive experience in leading business operations, driving strategic initiatives, and managing large-scale projects. Demonstrated success in creating and executing operational policies that align with quality standards. Skilled in building and maintaining strong relationships with clients, internal teams, and external vendors. Known for exceptional leadership, problem-solving abilities, and thriving in fast-paced, challenging environments.

Areas of Expertise

● Operations Management

● Project Planning & Governance

● Healthcare Operations

● Human Resources Management

● Strategy Formulation & Execution

● Revenue & Growth Generation

● Financial Analysis & Reporting

● Team Leadership & Collaboration

● Communication & Negotiation

Professional Experience

BlueSprig Pediatrics, Jacksonville, FL March 2023-October 2024 Regional Practice Administrator

Expertly oversee daily operations, including staffing, scheduling, and resource allocation, resulting in improved workflows and enhanced client satisfaction for three locations

● Recruit, train, and manage healthcare personnel, fostering a high-performing team dedicated to providing exceptional client care.

● Streamline appointment scheduling, improve communication, and implement client feedback mechanisms to increase client satisfaction and retention resulting in a 27% revenue improvement year over year at one location and 18% improvement year over year at a second location.

● Increased billable hours 95%

● Accountable for complete P&L management and performance.

● Handle unexpected challenges and emergencies with composure and efficiency, prioritizing patient care during critical situations, including danger to in center clients, infectious disease outbreaks, and weather emergencies.

● Ensure adherence to healthcare regulations, including HIPAA and OSHA, maintaining legal and ethical standards in all practice operations.

● Collaborate with healthcare providers to develop and execute strategic plans that align with the practice's long-term goals, facilitating growth and success.

● Work with marketing team to expand referral reach

● Increase staff morale at all locations and reduce turnover from 30% to under 10% year over year

● Proficiently engage with cross-functional teams to effectively communicate financial objectives, monitor progress, and drive data-driven decision-making for enhanced organizational performance. Barnhorst Eye Associates, Jacksonville, FL February 2021 –March 2023 Director of Operations and Business Administrator

Disseminate and update all leaders with KPI-driven reporting in order to maximize business practices across all locations. Develop and generate all physicians', staff's, and companies' licenses.

● Restructured billing department, resulting in 30% boost in collections.

● Formulated and executed marketing strategies for LLC.

● Increased revenue by 23% month over month.

● Rebuilt technical staff and revised department business requirements.

● Improved scheduling efficiency, resulting in 20% increase in visits at each office.

● Reduced expenses and increased profitability by 22%, and improved patient visits to prepare for company sale.

● Responsible for all A/R and A/P.

MyEyeDr, Jacksonville, FL August 2017 – February 2021 General Manager

Conducted staff evaluation, such as performance assessments and suggestions for promotions. Restored low-performing office by modifying procedures, training, and employees, as well as established standards.

● Drove office's test growth from lowest in 2018 to top in 2019.

● Achieved / surpassed all KPIs by managing P&L monthly.

● Increased patient visits by maximizing OD schedule. LensCrafters, Jacksonville, FL November 2014 – August 2017 General Manager

● Took a store from the bottom 15% of almost 1000 stores to the top 20 of all stores within 6 months.

● Promoted two associates from within to go on to be General Managers in the market.

● Worked closely with the Licensed Dispensing Optician Recruiting team to identify future LDO candidates and get them started on the apprentice journey.

Education

Master of Arts Liberty University, VA, 2017

Human Services Counseling

Bachelor of Science University of Florida, FL, 2010 Family, Youth, & Community Sciences

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