QuickBooks, Excel, Microsoft Office, Customer Service, Payroll
Resume:
Casandra L. Underwood
Objective
Utilize my diverse employment history to continue to contribute positive energy into every organization I represent. Demonstrate my excellent written and verbal communication skills while building relationships with both customers and coworkers. Exercise my strategic thinking and technological skill set to analyze existing statistical data and business reporting and provide feedback on desired business improvements.
References
Murphy Bivens
Stephanie Lasne
Regina Ross
Business Achievements
-Quickly absorbed the various tools used in business such as Microsoft Office Suite, Excel, QuickBooks, and government and fiduciary sites specific to each employer's needs.
-Demonstrated ability to adapt quickly to varying work environments including privately, publicly, and governmentally controlled settings.
-Created and published “Welcome Aboard” packet to be used by Sales, Customer Service, and Field Agents.
-Consistently improved customer retention rates and streamlined work flow by identifying problem areas and inconsistencies
Work History
Aurora Accounting; Charlotte, NC
Lazar Center; Charlotte, NC
Diamond Springs; Charlotte, NC
Payroll Administrator (2024-2025)
Front Desk Manager (2022-2023)
Customer Service Lead (2014-2019)
Education
UNIVERSITY OF SOUTH CAROLINA AIKEN
BACHELORS OF SCIENCE IN BUSINESS MANAGEMENT
-Made both Dean’s List and President’s List during time at USC.
Personal Accomplishments
-Achieved Black Belt in Tae Kwon Do receiving “Best Tester” award.
-Competed in and coached high school and college sports.
-Completed degree while working and raising special needs daughter.
*.**********@*****.*** ٠ 4070 CANVAS AVE ROCK HILL, SC 29732 ٠ 801-***-****
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